Help Desk Niche KPIs Written Communication Skills Manager (Jobs in COLUMBUS, OH)   Requirement id 57823 Job title Manager Job location in Columbus, OH Skills required Help Desk, Niche, IT Service Management, KPIs Written Communication Skills Open Date 15-Nov-2016 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement not found Job interview type ---    Email Recruiter: coolsoft Job Description Manager: Help Desk, Niche, IT Service Management, KPIs Written Communication Skills Start Date : 11/18/2016 End Date : 11/17/2017 Submission Dead Line : 11/21/2016 Description: ***US Citizen or Green Card Holder*** Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations. Manages the lifecycle of all Problems with the primary objective being to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented. Responsibilities: Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process. Driving the efficiency and effectiveness of the incident management process Producing management information, including KPIs and reports Driving, developing, managing and maintaining the incident process and associated procedures Ensuring that all IT teams follow the incident management process for every incident Coordinate the resolution of incidents utilizing technical resources in a 24x7x365 enterprise organization Send executive style communications giving details of the incident and impacts to the business Provide a command and control presence on technical bridges driving work streams and engaging teams to resolve incidents Authoritatively and confidently guide incidents to resolution Produces Problem Management reports and management information Identifies trends and potential Problem sources (by reviewing Incident and Problem analyses) Prevents the replication of Problems across multiple systems Coordinates meetings to resolve problems Maintains inventory of problems under analysis and their current progress and status Follows up issues and progress with problem owners where necessary Identifies resources needed to resolve problems Reviews the efficiency and effectiveness of proactive Problem Management activities Required Skills: Two years professional experience in incident management, practices and skills role. Must be able to work unconventional shifts which will include weekends. Working knowledge of IT Service Management tools. Broad technology understanding across Distributed Systems, Storage and Networks. Committed to results in a highly stressful environment. Must possess decisive leadership, and the ability to exercise sound judgment and decision making skills in the heat of the moment. Strong oral and written communication skills Strong analytical and problem solving skills Build relationships both from a customer and technical point of view. ITIL Foundations certified. ***US Citizen or Green Card Holder***   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 57823 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2), Help Desk job openings in Columbus, OH Jobs List DAS Telecom Engineer 2 (731976) Create date: 02-May-2024 No of Submissions : 3 Start date : 04/01/2024 End date : 06/30/2025 Submission deadline : 05/08/2024 Client info : DAS Description : Provides maintenance and documentation support to information system users and/or IT specialists (e.g., e.... (This job is for - Help Desk Jobs in OH Columbus Engineer - (in Columbus, OH)) DAS-Service Desk 1/ SD1 (722018) Create date: 04-Oct-2023 Remote start date :10/30/2023 End date :06/30/2024 submission deadline :10/06/2023 client info :DAS Description : Years of Relevant Experience Minimum 1 year of experience required in help desk or call center technical Support. 3+ year.... 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