Help Desk Training - Analyst (Jobs in StreetAtlanta, GA)   Requirement id 88091 Job title Analyst Job location in Streetatlanta, GA Skills required Help Desk, Training, -, Open Date 01-Feb-2019 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Training, -, Start Date :02/12/2019 End Date :02/12/2020 Submission Deadline :02/05/2019 Client Info :GA DPH Description : Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and communicate with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. Job Duties and Responsibilities: Analyzes information to determine nature and extent of customer requirements and concerns May serve as liaison between customers and technical staff in implementation and development of business process automation Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations Responds to internal and external customer concerns regarding web site. Receives additional training, as required, to gain full proficiency and experience in all areas May perform clerical duties in support of the unit Provides information and answers to inquiries from external customers regarding all aspects of specific program area of unit Perform other assignments as required Minimum Training and Experience: High school diploma or GED and Six months of experience handling customers, questions, complaints, and/or proving information. Preferred Qualifications: Preference will be given to applicants who in addition to meeting the minimum qualification possess the following: Knowledge of office365 Excellent customer service Competency in MS Office Suite Knowledge of running diagnostic tests Demonstrates ability and desire to learn Organization, Department, and Facility-specific applications, technology, and terminology. Demonstrated ability to learn customer support processes and techniques. Strong analytical skills. Ability to solve problems. Knowledge of REMEDY Ticketing tool Prior experience with Airwatch, AT&T, Verizon wireless device trouble shooting and installation Competency in call center tracking tools Prior experience supporting customers in use of application software. Proficiency in using support software tools. Customer service orientation and/or prior customer service training   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 88091 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Help Desk job openings in Streetatlanta, GA Jobs List Help Desk Analyst 1 - 54154 Create date: 22-Oct-2018 Start Date :11/01/2018 End Date :01/01/2019 Submission Deadline :11/01/2018 Client Info : GA DPH Description : Job Summary Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and com.... (This job is for - Help Desk Jobs in GA StreetAtlanta Analyst - (in Streetatlanta, GA))    Help Desk job openings in other states Jobs List SCC Technical Support Analyst 2 (731722) Create date: 14-Mar-2024 Hybrid Start date :04/01/2024 End Date : 04/01/2025 Submission deadline : 3/19/2024 Client Info : SCC Description : ------------------------------------------------------ **local candidates required due to onsite requirement **Candidate selected MUST work onsite 100% in the first.... (This job is for - Help DeskMS Office Jobs in VA Richmond Analyst - (in Richmond, VA)) Help Desk I -127948 Create date: 05-Mar-2024 start date : 04/22/2024 End date : 06/30/2024 submission deadline :3/12 at 4 PM CT client info :DOA Note: * Interview Process: Remote Interviews through TEAMS - 1 round * Duration: through 6/30/2024, possibility of extension Candidate MUST be a WI resident or willing to relo.... (This job is for - Help DeskTroubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk IV -125229 Create date: 14-Dec-2023 Start date : 01/08/2024 End Date : 06/30/2024 Submission deadline : 12/20/23 at 4:00PM CST Client Info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024 * Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the c.... (This job is for - Help Desk Jobs in WI Madison Developer - (in Madison, WI)) Help Desk Analyst - Level 1 - 61811 Create date: 06-Nov-2023 Start date : 12/11/2023 End date :12/08/2024 Submission deadline :11/13/2023 Client info : CT DCF Note: * Position Location: On Site Description : STATE OF CONNECTICUT DEPARTMENT OF CHILDREN AND .... (This job is for - Help Desk Jobs in CT Middletown Analyst - (in Middletown, CT)) DAS-Service Desk 1/ SD1 (722018) Create date: 04-Oct-2023 Remote start date :10/30/2023 End date :06/30/2024 submission deadline :10/06/2023 client info :DAS Description : Years of Relevant Experience Minimum 1 year of experience required in help desk or call center technical Support. 3+ year.... (This job is for - Help Desk Jobs in OH Columbus Consultant - (in Columbus, OH))    Help Desk job openings in GA Jobs List GA DHS - Child Welfare (714764) Create date: 06-Jul-2023 Remote Start date :07/24/2023 End Date :06/30/2024 Submission deadline :07/12/2023 Client Info :DHS Description : ------------------------------------------------------ The Child Welfare Modernization Help Desk Analysts role is to ensure proper computer operation so that end users can.... (This job is for - Help Desk MS Office Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Service Desk Team Lead - 49335 Create date: 05-Dec-2022 start date:12/15/2022 End date:06/30/2023 submission deadline:12/30/2022 client info : APS - IT Description: we are seeking a qualified Service Desk Lead with experience managing an IT Service Desk that supports APS schools and administrative locations. Help DeskSLA Jobs in GA Atlanta Consultant - (in Atlanta, GA)) GA DHS-Child Welfare Modernization Help Desk Analyst(692685) Create date: 08-Sep-2022 Start date :09/26/2022 End Date :06/30/2023 Submission deadline :09/19/2022 Client Info :DHS Description : The Child Welfare Modernization Help Desk Analysts role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, docum.... (This job is for - Help Desk MS Office Jobs in GA Georgia Analyst - (in Georgia, GA)) Interactive Field Tech Support Analyst- 58462 Create date: 05-Jul-2022 Start date : 07/18/2022 End date :06/30/2023 Submission deadline :07/18/2022 Client Info : APS - IT Description : Interactive Field Tech Support Analyst Scope of Work/Key Responsibilities: Adhere to established standard operating procedures and service level agreements .... (This job is for - Help Desk Support Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA CJCC Help Desk Analyst 1 (685026) Create date: 15-Jun-2022 Start date :07/05/2022 End Date :10/07/2022 Submission Deadline :06/21/2022 Client Info:CJCC Description: Must be local to Metro Atlanta. Hybrid role: onsite Tues & Thurs & remote Mon, Wed & Fri Job Summary: Under direct supervision, assists customers with tier one is.... (This job is for - Help Desk Jobs in GA Atlanta Analyst - (in Atlanta, GA)) (Analyst: Help Desk, Training, -, in Streetatlanta, GA)

Featured Jobs .Net Developer (Jobs in Nampa, Idaho) - Consultant (Jobs in Lincoln, Nebraska) Pega Case Consultant (Jobs in Trenton, New Jersey) Project Analyst (Jobs in Lincoln, Nebraska) VOIP Critical Analyst (Jobs in Columbus, Ohio) - Consultant (Jobs in Bismarck, North Dakota) Process Consultant (Jobs in Polk County, Iowa) API Architect (Jobs in Madison, Wisconsin) RAC OEM Vulnerability Administrator (Jobs in Lansing, Michigan) JavaScript IT Consultant (Jobs in Dimondale, Michigan)