Help Desk Interpersonal Skills Diagnostic Tools Analyst (Jobs in Hartford, CT)   Requirement id 67523 Job title Analyst Job location in Hartford, CT Skills required Help Desk, IT Application Development, Information Technology, Interpersonal Skills Diagnostic Tools Open Date 09-Feb-2018 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk, IT Application Development, Information Technology, Interpersonal Skills Diagnostic Tools Start Date :02/26/2018 End Date :12/31/2018 Submission Deadline :02/13/2018 Client Info :CT DSS Description : DSS is seeking a Help Desk Analyst to complement the capabilities of Help Desk team. The person should be a self-starter; detail and customer service oriented, should have excellent written and oral skills and must also be able to work in a fast passed customer oriented environment. IT services necessary for the completion/deployment, required maintenance and enhancement for the following: Triage and filter help desk calls and provide basic support and troubleshooting. Maintain, update and modify all existing computers and laptops to the latest patch, virus and security standards. Management, installation and monitoring of operating system and productivity software hotfixes and updates for all DSS computers. Provide ongoing support of required technical documentation, asset Management, and the tracking of Adds, Moves and Changes of DSS equipment. Provide basic support to end users for the McAfee Endpoint Encryption (MEE) software. Provide first level support and maintenance for printers and multi-function copiers. SCOPE OF WORK As part of the Information Technology Services (ITS), the consultant will be required to triage and filter help desk calls and provides basic support and troubleshooting, such as hardware, software, password resets, printer support, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance, as needed. A Level 1 tech gathers and analyzes information about the users issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented. The consultant will provide support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at multiple locations across the state. Specific Services Required Desktop Services: Considerable imaging and deployment experience required. Familiarity with Free Open Ghost (FOG) a plus but not required. Diagnoses and resolves simple computer and software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains hardware and/or software; configures and installs terminal emulation software for host connection; performs related duties as required. Network Services Provides first level support for basic network connectivity, or related network issues for the user community; assists with diagnoses and resolution of basic network problems; assist in executing specific disaster recovery plans; provides user support and on the spot training to users; performs related duties as required. Required Skills / Experience 4 Years of experience in Information Technology (IT) operations support areas. At least 2 years of experience must be in a Help Desk team environment. The successful candidate must have strong interpersonal skills and the ability to thrive in a fast paced environment.   Call 502-379-4456 Ext 100 for more details. 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