Help Desk Analyst (Jobs in Middletown, CT)   Requirement id 144243 Job title Analyst Job location in Middletown, CT Skills required Help Desk, Active Directory, Office 365, Open Date 06-Nov-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Active Directory, Office 365, Start date : 12/11/2023 End date :12/08/2024 Submission deadline :11/13/2023 Client info : CT DCF Note: * Position Location: On Site Description : STATE OF CONNECTICUT DEPARTMENT OF CHILDREN AND FAMILIES STATEMENT OF WORK FOR CCWIS PROGRAM Help Desk Technician Shape=========================================== (x) New Task () Renewal ( ) Fixed Price (X) On Site Support ( ) Remote Support Shape=========================================== 1. REQUIRED AGENCY: Department of Children and Families DCF IS Division 505 Hudson Street Hartford, CT 06106 2. PROJECT/SYSTEM/PROGRAM OVERVIEW The Department of Children and Families depends on the core, mission-critical applications, LINK and IV-E, Connecticuts Federally-reimbursed SACWIS (Statewide Automated Child Welfare Information System). Implemented in 1996, available on every desktop, and used by over 2,000 social workers and case managers, the application has been enhanced and modified continually to meet data capture and process functionality requirements driven by good child welfare case practice as well as State and Federal legislation and statute. Additionally, LINK continues to experience change chiefly in compliance with the 1991 Juan F. Consent Decree as well as the agencys ongoing goal of improving the safety, permanency and well-being of children in care. The agency is currently committed to developing the next generation Comprehensive Child Welfare information system (CCWIS) and has invested significant resources to ensure that Connecticut has efficient, economic and effective tools to aid our Child Welfare Staff, Providers and the children and families of CT. Concurrently, the agency implemented a multi-faceted, agency-wide outcome measure improvement plan that specifically addresses each of the twenty-two (22) outcomes targeted for improvement driven by the original Consent Decree. A number of initiatives that comprise this improvement plan require the support of information technology. DCF Information Systems provides technology expertise and services as well as an information systems infrastructure to the agency and its roughly 3,300 employees. DCF Information Systems strives to improve continually improving technology services that are cost-effective and of the highest effectiveness and quality. 3. SCOPE OF WORK The agency needs to engage the service of a Help Desk Technician 2 consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required. POSITION ROLE AND DELIVERABLES We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 144243 while calling.   Other jobs in CT: Bristol (4), Hartford (1), Shelton (6), Westport (1), Windsor (4), Windsor Locks (1), Help Desk job openings in Middletown, CT Jobs List Help Desk Analyst - Level 1 - 60558 Create date: 28-Apr-2023 Start date :06/05/2023 End Date :06/02/2024 Submission deadline :05/05/2023 Client Info : CT DCF Note: * Position Location On Site Description : The agency needs to engage the service of a Help Desk Technician 2 consultant position. The candidate will provide telephone and remote co.... (This job is for - Help Desk Jobs in CT Middletown Analyst - (in Middletown, CT)) Help Desk Analyst - Level 1 - 57258 Create date: 16-Jun-2022 start date:7/1/2022 End date:07/01/2023 submission deadline:8/31/2022 client info : CT DCF Note: * Candidate Must Be Local * Works on-site in Middletown, CT * Position Location: On Site Description: The.... (This job is for - Help Desk Jobs in CT Middletown Analyst - (in Middletown, CT))    Help Desk job openings in other states Jobs List SCC Technical Support Analyst 2 (731722) Create date: 14-Mar-2024 Hybrid Start date :04/01/2024 End Date : 04/01/2025 Submission deadline : 3/19/2024 Client Info : SCC Description : ------------------------------------------------------ **local candidates required due to onsite requirement **Candidate selected MUST work onsite 100% in the first.... (This job is for - Help DeskMS Office Jobs in VA Richmond Analyst - (in Richmond, VA)) Help Desk I -127948 Create date: 05-Mar-2024 start date : 04/22/2024 End date : 06/30/2024 submission deadline :3/12 at 4 PM CT client info :DOA Note: * Interview Process: Remote Interviews through TEAMS - 1 round * Duration: through 6/30/2024, possibility of extension Candidate MUST be a WI resident or willing to relo.... (This job is for - Help DeskTroubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk IV -125229 Create date: 14-Dec-2023 Start date : 01/08/2024 End Date : 06/30/2024 Submission deadline : 12/20/23 at 4:00PM CST Client Info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024 * Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the c.... (This job is for - Help Desk Jobs in WI Madison Developer - (in Madison, WI)) DAS-Service Desk 1/ SD1 (722018) Create date: 04-Oct-2023 Remote start date :10/30/2023 End date :06/30/2024 submission deadline :10/06/2023 client info :DAS Description : Years of Relevant Experience Minimum 1 year of experience required in help desk or call center technical Support. 3+ year.... (This job is for - Help Desk Jobs in OH Columbus Consultant - (in Columbus, OH)) Call Center - IT Help Desk - 105304 Create date: 22-Sep-2023 start date : 10/09/2023 End date :06/30/2024 submission deadline : 09/27/2023 client info : OIT Note: * Position Location: Remote Description : Full-time professional work experience in Business and/or Information Technolo.... (This job is for - Help DeskTroubleshoot Jobs in CO Denver Consultant - (in Denver, CO))    Help Desk job openings in CT Jobs List Help Desk Analyst - Level 1 - 60999 Create date: 27-Jun-2023 Start date :08/07/2023 End Date :08/04/2024 Submission deadline :06/30/2023 Client Info : CT DCF Note: * Position Location On Site * Candidate Must Be Local Description : The Department of Children and Families depends on the core, mission-critical applications, LINK a.... (This job is for - Help Desk Jobs in CT Denver Analyst - (in Denver, CT)) Help Desk Analyst - Level 1 - 56917 Create date: 28-Feb-2022 start date:03/15/2022 End date:03/15/2023 submission deadline:03/04/2022 client info : CT DCF Description: Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performi.... (This job is for - Help DeskTroubleshooting Jobs in CT Hartford Analyst - (in Hartford, CT)) Business Analyst - Level 2 - 55950 Create date: 02-Nov-2020 start date:11/01/2020 End date:11/01/2021 submission deadline:11/04/2020 client info : CT DPH Description: Specific Services Required The contractor employees shall provide the following services: Assist in dat.... (This job is for - Business Analyst Help Desk Jobs in CT Hartford Analyst - (in Hartford, CT)) Help Desk Service Specialist - DSS HelpDesk Level 1 Create date: 15-Jan-2019 Start Date :02/04/2019 End Date :12/31/2019 Submission Deadline :01/17/2019 Client Info :CT DSS Description : It is seeking a Help Desk Analyst to complement the capabilities of Help Desk team. The person should be a self-starter; detail and customer service oriented, shoul.... (This job is for - Troubleshoot Help Desk Jobs in CT Hartford Modeler - (in Hartford, CT)) Help Desk Analyst - Level 1 - 53062 Create date: 09-Feb-2018 Start Date :02/26/2018 End Date :12/31/2018 Submission Deadline :02/13/2018 Client Info :CT DSS Description : DSS is seeking a Help Desk Analyst to complement the capabilities of Help Desk team. The person should be a self-starter; detail and customer service oriented, should have.... (This job is for - Help Desk Jobs in CT Hartford Analyst - (in Hartford, CT)) (Analyst: Help Desk, Active Directory, Office 365, in Middletown, CT)

Featured Jobs DHCP LANWAN Analyst (Jobs in Atlanta, Georgia) JavaScript Communication Analyst (Jobs in Richmond, Virginia) Agile SCRUM Manager (Jobs in Madison, Wisconsin) Cisco LAN Manager (Jobs in Stafford, Virginia) Dataverse SQL Developer (Jobs in Raleigh, North Carolina) Data Developer (Jobs in Durham, North Carolina) SOAP JavaScript JSON SQL Administrator (Jobs in Salem, Oregon) MicrosoftOffice Consultant (Jobs in Golden, Colorado) GIT Automation Ansible Engineer (Jobs in Raleigh, North Carolina) SCRUM Azure Analyst (Jobs in Lansing, Michigan)