Help Desk Microsoft Office 365 User Management VPN Communication Skills Both Verbal   Requirement id 134538 Job title Analyst Job location in Atlanta, GA Skills required Help Desk, IT Customer Service, Ms Azure, Microsoft Office 365 User Management VPN Open Date 15-Jun-2022 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk, IT Customer Service, Ms Azure, Microsoft Office 365 User Management VPN Start date :07/05/2022 End Date :10/07/2022 Submission Deadline :06/21/2022 Client Info:CJCC Description: Must be local to Metro Atlanta. Hybrid role: onsite Tues & Thurs & remote Mon, Wed & Fri Job Summary: Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. Utilize Service Desk application for managing IT requests Support and troubleshoot laptops, desktops, IP Phone, cell phones and various applications Serve as the first point of contact for end-users seeking technical support via phone, email, and/or chat channels. Ticket concerns will be IT in nature and related to systems, software, or hardware. Monitor and respond quickly and effectively to requests received through the Helpdesk ticket board and escalate unresolved issues to the next level of support. Perform basic remote or in person troubleshooting by walking customers through problem-solving processes and probing questions. Utilize excellent customer service skills to build rapport with end-users and maintain positive client communication. Ability to correctly assess a situation, come up with a logical resolution and seek assistance if required. Must be able to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting Must be a flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment MS Office and Microsoft 365 troubleshooting experience VPN remote access configuration & troubleshooting experience Requires some experience troubleshooting infrastructure and network related issues Responsible for maintaining Active Directory accounts (activating, de-activating, creating, and managing AD user groups and security levels Familiar with SharePoint, Teams, and OneDrive. Have a basic knowledge in Azure. Excellent customer service skills and the ability to communicate effectively in oral and written form with technical and non-technical clients This position is a temporary replacement for a staff member on extended leave. This engagement could be extended depending on staff return date. CJCC IT utilizes a hybrid work from home environment and requires IT team members to be in the physical work site 2 scheduled days per week. Additional days may be required on short notice for training and user support purposes. •High school diploma or GED AND Six months of experience handling customers, questions, complaints, and/or providing information.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134538 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Help Desk job openings in Atlanta, GA Jobs List GA DHS - Child Welfare (714764) Create date: 06-Jul-2023 Remote Start date :07/24/2023 End Date :06/30/2024 Submission deadline :07/12/2023 Client Info :DHS Description : ------------------------------------------------------ The Child Welfare Modernization Help Desk Analysts role is to ensure proper computer operation so that end users can.... 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(This job is for - Help Desk Jobs in GA Atlanta Specialist - (in Atlanta, GA))    Help Desk job openings in other states Jobs List Help Desk II - 129927 Create date: 30-Apr-2024 No of Submissions : 4 Start date : 06/03/2024 End date : 12/31/2024 Submission deadline : 5/6 at 4:00PM CST. Client info : Outagamie County Note : * Interview Process: Zoom with camera on * Duration of the Contract: Until 12/31/24 with the possibility of being convert.... (This job is for - Help Desk Jobs in WI Appleton Consultant - (in Appleton, WI)) Help Desk Support Technician SME Level - 129815 Create date: 29-Apr-2024 Bid Limit Per Vendor : 1 Start date : 5/13/2024 End Date : 9/30/2024 Submission deadline : 5/1/2024 3:00:00 PM Client Info : MDEK12 Note : On-site(must be local or relocate to Jackson, MS area) Description : ------------------------------------------------------ The M.... (This job is for - Help Desk Jobs in MS Jackson TechLead - (in Jackson, MS)) SCC Technical Support Analyst 2 (731722) Create date: 14-Mar-2024 Hybrid Start date :04/01/2024 End Date : 04/01/2025 Submission deadline : 3/19/2024 Client Info : SCC Description : ------------------------------------------------------ **local candidates required due to onsite requirement **Candidate selected MUST work onsite 100% in the first.... (This job is for - Help DeskMS Office Jobs in VA Richmond Analyst - (in Richmond, VA)) Help Desk I -127948 Create date: 05-Mar-2024 start date : 04/22/2024 End date : 06/30/2024 submission deadline :3/12 at 4 PM CT client info :DOA Note: * Interview Process: Remote Interviews through TEAMS - 1 round * Duration: through 6/30/2024, possibility of extension Candidate MUST be a WI resident or willing to relo.... (This job is for - Help DeskTroubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk IV -125229 Create date: 14-Dec-2023 Start date : 01/08/2024 End Date : 06/30/2024 Submission deadline : 12/20/23 at 4:00PM CST Client Info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024 * Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the c.... (This job is for - Help Desk Jobs in WI Madison Developer - (in Madison, WI))    Help Desk job openings in GA Jobs List GA DHS-Child Welfare Modernization Help Desk Analyst(692685) Create date: 08-Sep-2022 Start date :09/26/2022 End Date :06/30/2023 Submission deadline :09/19/2022 Client Info :DHS Description : The Child Welfare Modernization Help Desk Analysts role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, docum.... (This job is for - Help Desk MS Office Jobs in GA Georgia Analyst - (in Georgia, GA)) Help Desk Analyst 1 - 54462 Create date: 01-Feb-2019 Start Date :02/12/2019 End Date :02/12/2020 Submission Deadline :02/05/2019 Client Info :GA DPH Description : Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and communicate with .... (This job is for - Help Desk Training Jobs in GA StreetAtlanta Analyst - (in Streetatlanta, GA)) Help Desk Analyst 1 - 54154 Create date: 22-Oct-2018 Start Date :11/01/2018 End Date :01/01/2019 Submission Deadline :11/01/2018 Client Info : GA DPH Description : Job Summary Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and com.... (This job is for - Help Desk Jobs in GA StreetAtlanta Analyst - (in Streetatlanta, GA)) Telecommunications Support - 52742 Create date: 31-Oct-2017 Start Date : 11/13/2017 End Date : 06/29/2018 Submission Dead Line : 11/07/2017 Description : Description of Duties: Installs, troubleshoots, and repairs telecommunications equipment. Installs data/voice cabling including network and telephone lines and Voice over .... (This job is for - Help Desk Jobs in GA Decatur Developer - (in Decatur, GA)) (Analyst: Help Desk, IT Customer Service, Ms Azure, Microsoft Office 365 User Management VPN in Atlanta, GA)

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