Help Desk Analyst (Jobs in Augusta, ME)   Requirement id 7362 Job title Analyst Job location in Augusta, ME Skills required Help Desk, End User Training, COTS Software, Open Date 18-Nov-2011 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: Help Desk, End User Training, COTS Software, [Note : Start Date : 11/21/2011 End Date : 06/30/2012] Short Description: The Help Desk Analyst provides Helpdesk Level 2 Support by conducting system training and responding to end user support and problem reports. Complete Description: HDA2 - this role will provide training and end-user support on the Vital Chek DAVE application for management of Birth and Death records in the state of Maine. Management of issues will be conducted in the Atlassian JIRA software. Role Description: All roles specified in HDA 1 plus the following: •Calls software and hardware vendors to request service regarding defective products. •Acts as a subject matter expert for one or more custom or COTS applications. •Talks to programmers to explain software errors or to recommend changes to programs. •May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. •Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. •Write software and hardware evaluation and recommendations for management review. •Write or revise user-training manuals and procedures. •Develops training materials, such as exercises and visual displays. •Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. Experience: 3 – 5 years field experience Preferred Education: 4 year college degree in field of specialty or equivalent education and experience combined   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 7362 while calling.   Other jobs in ME: Augusta (39), Maine (3), State Of Maine (5),    Help Desk job openings in other states Jobs List Help Desk CCNA Windows Specialist (Jobs in Dover, Delaware) Create date: 04-Jan-2012 [Note : This position is reopened for new candidates] [Note : Start Date : 12/12/2011 End Date : 03/12/2012] Short Description: The Desktop Support Specialist supports in-house teams and responds in person to helpdesk tickets. Role Description: •Responsible for the execution of DT.... (This job is for - Help Desk CCNA Jobs in DE Dover Specialist - (in Dover, DE)) Help Desk Administrator (Jobs in Raleigh, North Carolina) Create date: 16-Nov-2011 [Note : Submission Deadline : 11/28/2011 5:00 PM] [Note : Start Date : 1/1/2012 To Date : 12/31/2012] Description: Client is seeking to fill a short term (approx 12 month) contractor assignment providing Help Desk Support Services. The selected candidate will assist with supporting extended service hour.... (This job is for - Help Desk Jobs in NC Raleigh Administrator - (in Raleigh, NC)) Help Desk - - Analyst (Jobs in Boston, Massachusetts) Create date: 19-Oct-2011 [Note : Close Date: 10/21/2011 05:00PM] [Note : * Duration is 2 to 3 months * Estimated Units:450 hours with 37.5hr/week which makes it 3 months * The duration for this contract will approximately 8 weeks or as needed.] Description: The Department of Public Health, Division of Health P.... (This job is for - Help Desk Jobs in MA Boston Analyst - (in Boston, MA)) Help Desk - - Analyst (Jobs in Harrisburg, Pennsylvania) Create date: 18-Oct-2011 Short Description: Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. Complete Description: Tasks include: Receive calls for assistance, elicit inf.... (This job is for - Help Desk Jobs in PA Harrisburg Analyst - (in Harrisburg, PA)) Help Desk Consultant (Jobs in Raleigh, North Carolina) Create date: 08-Aug-2011 Closing Date: 8/12/2011 5:00 PM Hours: 2080 From Date: 9/1/2011 To Date: 8/31/2012 Description: The Employment Security Commission (ESC) is seeking to fill a short term approx. (12 month maximum) contractor assignment to provide help desk support. ESC has been subject to increased scrutiny related to info.... (This job is for - Help Desk Jobs in NC Raleigh Consultant - (in Raleigh, NC))     (Analyst: Help Desk, End User Training, COTS Software, in Augusta, ME)

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