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Help Desk Administrator
(Jobs in Raleigh, NC)
 
Requirement id 7323
Job title Administrator
Job location in Raleigh, NC
Skills required Help Desk, RACF User Accounts, Active Directory,
Open Date 16-Nov-2011
Close Date
Job type Not specified
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Administrator: Help Desk, RACF User Accounts, Active Directory,

[Note : Submission Deadline : 11/28/2011 5:00 PM]

[Note : Start Date : 1/1/2012
To Date : 12/31/2012]

Description:

Client is seeking to fill a short term (approx 12 month) contractor assignment providing Help Desk Support Services. The selected candidate will assist with supporting extended service hours for the Division of Employment Services (DES), Unemployment Insurance Remote Services Center (RSC) provide additional staff support for increased services to information systems customers. In addition the selected candidate will support new applications on the DES network including Voice Over IP telephony as well as providing enhanced technical support for the RSC, including reader boards and virtual hold. Work will be performed under the general supervision of the Help desk supervisor and computer operations manager

The selected candidate will provide Tier 1 Help desk support including:
? Receipt of customer calls and emails,
? Performing password resets and account unlocks for mainframe, NCID, and network systems,
? Problem identification, diagnosis, and resolution for PC, LAN, printer, E-mail, and applications. Tickets will be logged and assigned to IT specialist as required.
? Managing trouble tickets through the DES Help desk application,
? Opening trouble tickets with ITS Enterprise IP telephony group for VOIP problems
? Monitoring circuit maintenance performed by ITS during the extended hours period, and reporting circuit problems

Knowledge, Skills, and Abilities Requirements:
Required:
? Minimum of two (2) years of experience performing Information Technology Help Desk services.
? Minimum of one (1) year or more experience administering RACF user accounts and network user accounts (Microsoft Windows Active Directory).
? Excellent customer service skills are required to interact with IS customers
? Proficient verbal communications skills and command of English language
? Proficient written communications skills

Desired:
? Minimum of one (1) year or more experience supporting Voice Over IP (VOIP) telephonic systems.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 7323 while calling.
 
Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),
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(Administrator: Help Desk, RACF User Accounts, Active Directory, in Raleigh, NC)
   
 
     
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