Home       |     Overview      |     Candidate Login      |     Post Resume       |     Contact us
 
  
     
     
Search Jobs
     
Keywords,Title,Skills,Company  Location,City,State,Zip  
  Advanced Search
     
Help Desk Consultant
(Jobs in Raleigh, NC)
 
Requirement id 5921
Job title Consultant
Job location in Raleigh, NC
Skills required Help Desk, RACF User Accounts, Network User Accounts,
Open Date 08-Aug-2011
Close Date
Job type Not specified
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Help Desk, RACF User Accounts, Network User Accounts,

Closing Date: 8/12/2011 5:00 PM

Hours: 2080
From Date: 9/1/2011 To Date: 8/31/2012

Description:
The Employment Security Commission (ESC) is seeking to fill a short term approx. (12 month maximum) contractor assignment to provide help desk support. ESC has been subject to increased scrutiny related to information systems security involving audits of policies and procedures.

The operational responsibility of the IS Help Desk is:
? Procedures related to authentication of users
? Access controls to information and to systems
? Approvals of access by data owners
? Quality review of approvals for continued validity
? Authorization of use by contract partners

Should the Help Desk be unable to process the security workload in a timely and accurate manner, consequences include potential non compliance and risk exposure.

Due to staff limitations and increase work volume contract services are required to perform complex and exact processing of security related documents such as Network User Requests, E-Mail and NCID account support, Security Module account support, and TIME application role administration.

The Help Desk has the significant responsibility to review requests for access that are submitted by supervisors and managers for their employees. Rigorous procedures must be followed in referring the request to agency managers who own data resources or applications in order to grant the requested access. Changes have affected the following systems:

? NUR processing requires a greater awareness of security/audit practices as well as strong administrative skills and attention to detail.
? Migration to the Exchange E-Mail platform has increased administrative responsibilities for service accounts.
? Implementation of the Job Connector application has increased administrative responsibilities of NUR processing.

Responsibilities for the selected candidate include:
? Timely completion of computer / application access requests (e.g., NUR)
? NUR completeness review
? NUR audit documentation and procedure compliance
? Coordination and follow-up with other IS groups (USG, EAG, Change Control) ensuring timely completion of requests
? Obtaining data owner approval
? Perform monthly RACF deletions for inactivity
? Support periodic cost center managers and data owners RACF reviews
? Review of Beacon Action report to ensure receipt of NUR
? Perform Third Party Contract administration
? Interacting with ESC computer and network customers
? Accurately identify problems as reported.

Knowledge, Skills, and Abilities Requirements:
Required:
? Minimum of two (2) years of demonstrated experience performing Information Technology Help Desk services.
? Minimum of one (1) year experience administering RACF user accounts and network user accounts (Microsoft Windows Active Directory and/or Novell Directory Services)
? Proficient verbal communications skills

Preferred:
? Experience with support of Voice Over IP (VOIP) telephonic systems (customers will be VOIP users).
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 5921 while calling.
 
Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),
Help Desk job openings in Raleigh, NC
Jobs List

Help Desk Administrator (Jobs in Raleigh, North Carolina)
Create date: 16-Nov-2011
[Note : Submission Deadline : 11/28/2011 5:00 PM]

[Note : Start Date : 1/1/2012
To Date : 12/31/2012]

Description:

Client is seeking to fill a short term (approx 12 month) contractor assignment providing Help Desk Support Services. The selected candidate will assist with supporting extended service hour.... (This job is for - Help Desk Jobs in NC Raleigh Administrator - (in Raleigh, NC))
 
 Help Desk job openings in other states
Jobs List

Help Desk CCNA Windows Specialist (Jobs in Dover, Delaware)
Create date: 04-Jan-2012
[Note : This position is reopened for new candidates]

[Note : Start Date : 12/12/2011
End Date : 03/12/2012]

Short Description:

The Desktop Support Specialist supports in-house teams and responds in person to helpdesk tickets.

Role Description:

•Responsible for the execution of DT.... (This job is for - Help Desk CCNA Jobs in DE Dover Specialist - (in Dover, DE))

Help Desk Analyst (Jobs in Augusta, Maine)
Create date: 18-Nov-2011
[Note : Start Date : 11/21/2011
End Date : 06/30/2012]

Short Description:

The Help Desk Analyst provides Helpdesk Level 2 Support by conducting system training and responding to end user support and problem reports.

Complete Description:

HDA2 - this role will provide training and end-user .... (This job is for - Help Desk Jobs in ME Augusta Analyst - (in Augusta, ME))

Help Desk - - Analyst (Jobs in Boston, Massachusetts)
Create date: 19-Oct-2011
[Note : Close Date: 10/21/2011 05:00PM]



[Note : * Duration is 2 to 3 months
* Estimated Units:450 hours with 37.5hr/week which makes it 3 months
* The duration for this contract will approximately 8 weeks or as needed.]

Description:
The Department of Public Health, Division of Health P.... (This job is for - Help Desk Jobs in MA Boston Analyst - (in Boston, MA))

Help Desk - - Analyst (Jobs in Harrisburg, Pennsylvania)
Create date: 18-Oct-2011
Short Description:
Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PCs, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems.
Complete Description:
Tasks include: Receive calls for assistance, elicit inf.... (This job is for - Help Desk Jobs in PA Harrisburg Analyst - (in Harrisburg, PA))

Help Desk - Consultant (Jobs in Trenton, New Jersey)
Create date: 25-May-2011
Short Description:
The position is responsible for first level problem determination, problem/incident recording, problem resolution and problem escalation for all DHS IT supported products and services.
Complete Description:
Years of Experience: 3 or more years field experience

Education: 2 year college degree or equivale.... (This job is for - Help Desk Jobs in NJ Trenton Consultant - (in Trenton, NJ))
 
 
(Consultant: Help Desk, RACF User Accounts, Network User Accounts, in Raleigh, NC)
   
 
     
Search Jobs
     
Keywords,Title,Skills,Company  Location,City,State,Zip  
  Advanced Search
     
    About Us     Services    Privacy policy    Legal     Contact us     Copyright JobsInHand.com All Rights Reserved