Help Desk IT Customer Service Consultant (Jobs in Lincoln, NE)   Requirement id 105161 Job title Consultant Job location in Lincoln, NE Skills required US Citizen Or A Green Card Holder., Associates Degree, Help Desk, IT Customer Service Open Date 25-Mar-2020 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: US Citizen Or A Green Card Holder., Associates Degree, Help Desk, IT Customer Service Start Date : 04/27/2020 End Date : 09/30/2020 Submission Deadline : 03/31/2020 Client Info : NeOCIO Note: * All proposals musts include a completed questionnaire. Description : NEARNG VISUAL INFORMATION TECHNICIAN Date: 17 March 2020 This position coordinates visual information programs and DA photographs through consultation, analysis, design, development, procurement, production of VI products and services and fulfills user requirements for the Nebraska Army National Guard (NEARNG) within the GuardNet enclave of the Department of Defense Information Network (DoDIN). This position works within the Joint Force Headquarters (JFHQ) G6 Directorate of Information Management (DOIM) and also works directly with the Public Affairs Office (PAO) and Graphic Arts departments. Visual Information consists of visual materials such as web page designs and SharePoint page creation, digital photographs, digital video, audio/visual, projection, graphs and charts, diagrams, slides and models. The VI program also includes enterprise management of digital signage throughout the organization. This work includes the management and resolution of issues related to the State of Nebraska VI program, VIOS ticket resolution, diagnosis of hardware and software for Cisco AppSpace; completing documentation and referring more complex/technical problems to the G6 System Support Supervisor or other information technology staff (e.g., programmers, database analysts). This position supports all members of the NEARNG and Nebraska Military Department (NMD) for visual information and DA photo support. This position works directly with G6 System Support Help Desk and PAO staff. This position also occasionally coordinates directly with users. Mandatory Position Requirements Must be a U.S. Citizen (proof of citizenship required upon selection) Associate Degree in computer science or related field OR 3 years equivalent experience Minimum one year experience in providing help desk services or related IT customer services Professional photography experience preferred but not required. Must meet DoD 8570.1 IA Workforce Baseline level IAT-I or higher (see attached DoD 8570.1 Approved Baseline Certifications Table at end of this requisition). IAT-I certifications required include (but are not limited to) CompTIA A+ CE, Network+ CE, CCNA-Security, EC Council CND, and ISC2 SSCP. All higher-level certifications cover IAT-I requirements (Example: CASP certified individual is certified at IAT-I through III). Proof of certification must be provided upon candidate selection. This requirement may be waived if the candidate is working under the direct supervision of personnel with and IAT-II or higher certification. Federal Screening: Per Appendix 10 of DoD 5200.2-R, IAT-I individuals must pass a NACI to be appointed as an IAT-I administrator. Upon selection, the selected candidate also must sign an information non-disclosure agreement. Initial Screening: If selected, the candidate must successfully pass a State of Nebraska-processed background investigation of education, Federal criminal record, eVerify, OIG-GSA, drug test and sex offender checks. Demonstrate Knowledge of: visual arts, video graphic and photographic methods; current Internet technologies and standard Internet protocols; SharePoint or other webpage applications; Internet security principles and protocols; installation and maintenance of visual products (i.e. digital signage); organizing work and setting priorities; fulfilling customer ticket requests via VIOS ticket system. Preferred Skill sets: troubleshooting VI systems (hardware/software), critical thinking (using logic and analysis to identify the strengths and weaknesses of different approaches), speaking (talking to others to effe   Call 502-379-4456 Ext 100 for more details. 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