Help Desk Diagnosis And Resolution Root Cause Analysis Documentation Service Delive   Requirement id 108493 Job title Consultant Job location in Menands, NY Skills required Help Desk, Customer Support Experience, TroubleShooting Skills, Diagnosis And Resolution Root Cause Anal Open Date 22-Jul-2020 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Consultant: Help Desk, Customer Support Experience, TroubleShooting Skills, Diagnosis And Resolution Root Cause Anal Note: * On-site/Remote: On-site * Interview: Phone or video call * Please be advised responses are due no later than 8/2/20. Responsibilities TVT is a NYS HBITS Prime Vendor! Are you a Tech junkie or IT geek? We have a 9-month project with our client in Menands, NY that requires Help-Desk Support, Mid-Level This position will enhance public health exchanges to promote the Meaningful Use (MU)/Promoting Interoperability of Certified EHR Technologies from Medicaid providers participating in the CMS Medicare and Medicaid EHR Incentive program. Day-to-Day Tasks include, but not limited to: Provide technical customer support, identifying customer needs, abilities and limitations in implementing data exchange Troubleshoot and diagnose hardware and software issues occurring among existing and new data exchange partners Provide step by step instruction for solution of end user issues Identifying root cause of error and delay and taking steps to mitigate future occurrence Review of system, application, and network access logs of Windows based systems to identify errors Prepare documentation to educate technical and non-technical end users on transport onboarding steps Prepare documentation to document troubleshooting process flows and escalation pathways Document interactions with clients for later evaluation of service delivery activities Communicates effectively with both end users and other technical staff Consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues Mandatory Qualifications: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms. 36-60 Months-Candidate is able to work independently, without assistance. Preferred Qualifications: 48 months providing end user support with complex software applications 48 months experience troubleshooting hardware and software issues 48 months experience communicating with users, stakeholders, and business analysts to determine business needs 48 months experience preparing various technical documents like user reference documents, process flow diagrams and database schema diagrams 36 months experience interpreting system level, application level and network access logs for Windows based systems Bachelors degree or greater in computer science, computer engineering, information technology or public health 36 months of experience in developing and maintaining information technology technical documentation for end user support 36 months experience in application testing to maintaining quality control Languages Must have English Native or bilingual proficiency Additional vendor information Candidates need to meet 60% of the Preferred Qualifications to qualify for the position.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 108493 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2),    Help Desk job openings in other states Jobs List Help Desk Support Technician - SME Level - 130056 Create date: 06-May-2024 No of Submissions : 1 Start date : 5/20/2024 End date : 09/30/2024 Submission deadline : 5/8/2024 3:00:00 PM Client info : MDEK12 Note : * On-site (must be local or relocate to Jackson, MS area) Description : Selec.... (This job is for - Help Desk Jobs in MS Jackson TechLead - (in Jackson, MS)) DAS Telecom Engineer 2 (731976) Create date: 02-May-2024 No of Submissions : 3 Start date : 04/01/2024 End date : 06/30/2025 Submission deadline : 05/08/2024 Client info : DAS Description : Provides maintenance and documentation support to information system users and/or IT specialists (e.g., e.... (This job is for - Help Desk Jobs in OH Columbus Engineer - (in Columbus, OH)) Help Desk II - 129927 Create date: 30-Apr-2024 No of Submissions : 4 Start date : 06/03/2024 End date : 12/31/2024 Submission deadline : 5/6 at 4:00PM CST. Client info : Outagamie County Note : * Interview Process: Zoom with camera on * Duration of the Contract: Until 12/31/24 with the possibility of being convert.... (This job is for - Help Desk Jobs in WI Appleton Consultant - (in Appleton, WI)) Help Desk Support Technician SME Level - 129815 Create date: 29-Apr-2024 Bid Limit Per Vendor : 1 Start date : 5/13/2024 End Date : 9/30/2024 Submission deadline : 5/1/2024 3:00:00 PM Client Info : MDEK12 Note : On-site(must be local or relocate to Jackson, MS area) Description : ------------------------------------------------------ The M.... (This job is for - Help Desk Jobs in MS Jackson TechLead - (in Jackson, MS)) SCC Technical Support Analyst 2 (731722) Create date: 14-Mar-2024 Hybrid Start date :04/01/2024 End Date : 04/01/2025 Submission deadline : 3/19/2024 Client Info : SCC Description : ------------------------------------------------------ **local candidates required due to onsite requirement **Candidate selected MUST work onsite 100% in the first.... (This job is for - Help DeskMS Office Jobs in VA Richmond Analyst - (in Richmond, VA))    Help Desk job openings in NY Jobs List Mid-Level IT Specialist - 7504 Create date: 19-Dec-2022 start date: 01/05/2023 End date: 01/05/2025 submission deadline: 12/26/2022 Note : * On-site/Remote : On-site * Interview : Phone or video call; then in-person Description: Qualifications IT Specialist - Works in .... (This job is for - Help DeskLansweeper Jobs in NY Albany Specialist - (in Albany, NY)) Mid-Level Help Desk Manager - 5492 Create date: 24-Sep-2021 Note: * Interview:Phone or video call; then in-person Description: We have a 6-month project with our client in Troy, NY that requires a Mid-Level Help Desk Manager. Provide technical support, diagnose, and troubleshoot issues. Field inbound calls and resolve Help Desk tickets. Install and/or update so.... (This job is for - Help Desk Jobs in NY Troy Manager - (in TROY, NY)) Senior ETL Developer - 4742 Create date: 18-Mar-2021 On-site/Remote: On-site Description: New York State Early Intervention (EI) and various Health Portfolio projects as needed within the agency. Day-to-Day Tasks include, but not limited to: Resolves/responds to Level 3 helpdesk tickets. Monitors ETL data loading process on a daily bas.... (This job is for - Help Desk ETL Jobs in NY Albany Developer - (in Albany, NY)) Help Desk/Desktop Support Level 2 - 52364 Create date: 09-Sep-2019 Candidate must be our W2 Employee We should submit only GC, GC EAD, L2 EAD, H4 EAD and Citizens. Description: Positions Day to Day Responsibilities/Project Details Provides desktop hardware support for the user community via phone or in person. Works on multiple functional systems that tend to be.... (This job is for - Help Desk Jobs in NY Binghamton Consultant - (in Binghamton, NY)) US-Field Technical Spt Rep III - J-11-194-892 Create date: 10-Jan-2017 Start Date : 01/16/2017 End Date : 01/15/2018 Submission Dead Line : 01/17/2017 Description : Do not submit to posting unless candidate specifically has Printer break/fix skills. This customer facing, non-exempt HP printer field position provides a wide range of hardware support and relat.... (This job is for - Help Desk Jobs in NY NYC Developer - (in NYC, NY)) (Consultant: Help Desk, Customer Support Experience, TroubleShooting Skills, Diagnosis And Resolution Root Cause Anal in Menands, NY)

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