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Help Desk Manager
(Jobs in Troy, NY)
 
Requirement id 119395
Job title Manager
Job location in TROY, NY
Skills required Help Desk, Trouble Shooting PC, Installing Hardware, Software, And Peripherals,
Open Date 24-Sep-2021
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Manager: Help Desk, Trouble Shooting PC, Installing Hardware, Software, And Peripherals,

Note:

* Interview:Phone or video call; then in-person

Description:

We have a 6-month project with our client in Troy, NY that requires a Mid-Level Help Desk Manager.

Provide technical support, diagnose, and troubleshoot issues. Field inbound calls and resolve Help Desk tickets. Install and/or update software and hardware on PCs and laptops.

Day-to-Day Tasks include, but not limited to:

Answering help desk phone system
Creating and updating help desk tickets
Getting PCs and Laptops imaged and ready to be shipped
Troubleshooting and supporting end users

Mandatory Qualifications:

Plans, organizes, and integrates cross-functional information technology projects that are significant in scope and impact.

Help desk managers complete both technical support and organizational duties, including answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients machines.

Mid-Level: 36 - 60 months Candidate is able to work independently, without assistance.

Preferred Qualifications:

36 months experience in Windows 7 or 10

36 months experience in Help Desk Support

36 months experience in doing desktop computer hardware & software diagnostics and repair

36 months experience in desktop/laptop imaging using any imaging software

36 months experience in Microsoft Office 365
Please submit a copy of resume.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 119395 while calling.
 
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(Manager: Help Desk, Trouble Shooting PC, Installing Hardware, Software, And Peripherals, in TROY, NY)
     
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