Help Desk Problem Solving Skills Analyst (Jobs in Mechanicsville, VA)   Requirement id 131506 Job title Analyst Job location in Mechanicsville, VA Skills required Help Desk, Hardware And Software Experience., Communication Skills, Problem Solving Skills Open Date 24-Jan-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Hardware And Software Experience., Communication Skills, Problem Solving Skills Start Date :02/14/2022 End Date :02/12/2023 Submission Deadline :01/28/2022 Client Info : ABC Note : * Agency Interview Type: Web Cam Interview Only Description : Operations Support Analyst for Tier 1 Help Desk Operations, monitoring emails, phone calls and other customer support activities. Initial schedule will be Monday - Friday 8AM to 5PM through training. Once trained, schedule to include night and weekend shifts (outlined below). This role has a flexible hybrid schedule following ABCs policy of in the office in Mechanicsville, VA certain days and working from home others. More discussion if selected for interview. Just make sure the candidate is aware before submitting. Candidates must follow ABCs COVID Vaccine policy providing either proof of vaccination, or agree to weekly testing at their facility. No exceptions. Essential Job Functions: • Able to Identify, research, and resolve technical and procedural issues. • Respond to telephone calls, emails, tickets, and personnel requests for technical support. • Documents, tracks, and monitors issues/tickets to ensure a timely resolution. • Escalate unresolved issues/ticket to Tier II/III support. • Must read and comprehend technical procedures and Standard Operating Procedures (SOPs). • Communicate accurate and useful status updates. • Manage and report time spent on all work activities. • Must be able to work in a team environment. • Must be customer service focused. • Work independently and proactively with minimal supervision/direction. • Flexible and able to adapt to a rapidly changing environment. • Must be able to work flexible shift schedules, to include nights, weekends, and some holidays. MINIMUM QUALIFICATIONS AND TECHNICAL SKILLS • Technical problem resolution, judgment, and decision-making skills. • Strong analytical, interpersonal, and written/verbal communication skills. • Three years of technical customer service experience or equivalent education. • Ability to exhibit a positive approach and the ability to work efficiently as an individual contributor and team member. • Flexible and able to adapt to a rapidly changing environment. • Ability to communicate well and work independently with minimum supervision. • Willingness to learn new technologies, dive into challenges and take direction. TECHNICAL SKILLS • Basic knowledge of Microsoft Client Operating Systems (Windows 10) • Experience on Microsoft Windows Server 2008/2012/2016 and Office 365. • Experience with client and server Anti-Virus software applications. • Experience with Cisco AnyConnect/WebEx/Jabber/Video Conferencing • General Knowledge of VoIP and Video over IP. • Basic knowledge of Network topologies and IP address usage • Familiarity with Multi-Factor Authentication environments. • Experience with Virtual Server and Desktop Technologies. PREFERRED QUALIFICATIONS • Degree in a relevant field preferred or equivalent relevant experience in IT support. • ITIL certification preferred • Network+, A+ or Security+ Certification preferred.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 131506 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Help Desk job openings in Mechanicsville, VA Jobs List ABC - Operations Support Analyst (697245) Create date: 03-Nov-2022 Hybrid Start date :11/21/2022 End Date :06/30/2023 Submission deadline :11/7/2022 Client Info :ABC Description : **There IS available parking at this facility for contractors at no cost. Must comply with ABCs evolving COVID policies. To Note: Current PO is bac.... 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