Help Desk Problem Solving Remote Support Analyst (Jobs in Mechanicsville, VA)   Requirement id 137348 Job title Analyst Job location in Mechanicsville, VA Skills required Help Desk, Troubleshooting Hardware And Software, Communication Skills, Problem Solving Remote Support Open Date 03-Nov-2022 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Troubleshooting Hardware And Software, Communication Skills, Problem Solving Remote Support Hybrid Start date :11/21/2022 End Date :06/30/2023 Submission deadline :11/7/2022 Client Info :ABC Description : **There IS available parking at this facility for contractors at no cost. Must comply with ABCs evolving COVID policies. To Note: Current PO is backfilling for Fiscal Year 2023 which ends on 6/30/2023. This position could continue past that date pending budget review/approval ABOUT THE ROLE This is a Help Desk /Ops support role and tasks will be performed from their desk. Operations Support Analyst for Tier 1 Help Desk Operations, monitoring emails, phone calls and other customer support activities. Pls Note: If your candidate is looking for a desktop or security related role (or something other than pure Helpdesk), please DO NOT submit them. There has been some confusion with candidates believing the role involved more desktop or security related responsibilities. It does not! Initial schedule will be Monday - Friday 8AM to 5PM through training period. Once trained, schedule to include night and weekend shifts (outlined below). UPDATED INFO FROM MGR: The reg primary hours will be 8AM to 5PM, we will seek to limit any nights/weekend hours for contractors outside of those hours. That said, if we need coverage, there could be an opportunity to work nights and weekends, but the goal is 8AM to 5PM. This role has a flexible hybrid schedule following ABCs policy of in the office in Mechanicsville, VA with 3 days/week in office, and 2 remote after completing training. More discussion if selected for interview. Just make sure the candidate is aware there will be some on site required before submitting. Candidates must follow ABCs COVID Vaccine policy Essential Job Functions: • Able to Identify, research, and resolve technical and procedural issues. • Respond to telephone calls, emails, tickets, and personnel requests for technical support. • Documents, tracks, and monitors issues/tickets to ensure a timely resolution. • Escalate unresolved issues/ticket to Tier II/III support. • Must read and comprehend technical procedures and Standard Operating Procedures (SOPs). • Communicate accurate and useful status updates. • Manage and report time spent on all work activities. • Must be able to work in a team environment. • Must be customer service focused. • Work independently and proactively with minimal supervision/direction. • Flexible and able to adapt to a rapidly changing environment. • Must be able to work flexible shift schedules, to include nights, weekends, and some holidays. MINIMUM QUALIFICATIONS AND TECHNICAL SKILLS • Technical problem resolution, judgment, and decision-making skills. • Strong analytical, interpersonal, and written/verbal communication skills. • Three years of technical customer service experience or equivalent education. • Ability to exhibit a positive approach and the ability to work efficiently as an individual contributor and team member. • Flexible and able to adapt to a rapidly changing environment. • Ability to communicate well and work independently with minimum supervision. • Willingness to learn new technologies, dive into challenges and take direction. TECHNICAL SKILLS • Basic knowledge of Microsoft Client Operating Systems (Windows 10) • Experience on Microsoft Windows Server 2008/2012/2016 and Office 365. • Experience with client and server Anti-Virus software applications. • Experience with Cisco AnyConnect/WebEx/Jabber/Video Conferencing • General Knowledge of VoIP and Video over IP. • Basic knowledge of Network topologies and IP address usage • Familiarity with Multi-Factor Authentication environments. • Experience with Virtual Server   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 137348 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Help Desk job openings in Mechanicsville, VA Jobs List ABC - Operations Support Analyst (682006) Create date: 29-Apr-2022 Start date:05/16/2022 End date :06/30/2022 Submission Deadline:5/4/2022 Client Info:ABC Description : **There IS available parking at this facility for contractors at no cost. Must comply with ABCs evolving COVID policies. To Note: The current PO is based on fiscal year .... (This job is for - Help Desk Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA)) ABC - Operations Support Analyst (678652) Create date: 22-Mar-2022 Start Date :04/11/2022 End Date :06/30/2022 Submission Deadline: :03/25/2022 Client Info: ABC Note : * Agency Interview Type: Web Cam Interview Only Description: **There IS available parking at this facility for contractors at no cost. <.... (This job is for - Help Desk Troubleshoot Jobs in VA Mechanicsville Analyst - (in Mechanicsville, VA)) ABC - Operations Support Analyst - TWO ROLES (674606) Create date: 24-Jan-2022 Start Date :02/14/2022 End Date :02/12/2023 Submission Deadline :01/28/2022 Client Info : ABC Note : * Agency Interview Type: Web Cam Interview Only Description : Operations Support Analyst for Tier 1 Help Desk Operations, monitoring emails, p.... 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(This job is for - Help Desk Jobs in VA AveSalem Specialist - (in Ave Salem, VA)) DGS Technical Support Analyst 2 (691344) Create date: 26-Aug-2022 Start date :09/19/2022 End Date :09/19/2023 Submission deadline :8/30/2022 Client Info :DGS Description : IMPORTANT: This is an ON SITE position, physically located at DCLS 600 N 5th Street. Parking is NOT provided for contractors. Pls make sure to share that with your candidate to avoid issues.... (This job is for - Help DeskVLAN Jobs in VA Richmond Analyst - (in Richmond, VA)) DMAS - Technical Support Analyst 4 - 5 Roles (676591) Create date: 24-Feb-2022 Start Date :03/11/2022 End Date :3/10/2023 Submission Deadline: :02/28/2022 Client Info: DMAS Note : * Agency Interview Type: Web Cam Interview Only Description: FYI: If selected, candidates need to be ready to start the engagement on 3/11/22. No ex.... 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