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Help Desk Lansweeper ITSM Applications. Lotus Notes Office 365 Specialist
(Jobs i
 
Requirement id 138134
Job title Specialist
Job location in Albany, NY
Skills required Help Desk, VMware Administration, Lansweeper, ITSM Applications. Lotus Notes Office 36
Open Date 19-Dec-2022
Close Date
Job type Contract
Duration 24 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Help Desk, VMware Administration, Lansweeper, ITSM Applications. Lotus Notes Office 36

start date: 01/05/2023

End date: 01/05/2025

submission deadline: 12/26/2022

Note :

* On-site/Remote : On-site

* Interview : Phone or video call; then in-person

Description:

Qualifications

IT Specialist - Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Mid-Level - 36 - 60 months: Candidate is able to work independently, without assistance.

36 months experience managing support requests on a Level 2 help desk.

36 Months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS.

36 months experience utilizing VMware vSphere to support virtual desktops including linked clones

36 months experience using LanSweeper, Remote Desktop and Active Directory, all three are required.

36 months experience using ITSM service desks.

36 months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.

36 months experience using CloneZilla to create and apply images.

36 months experience supporting Lotus Notes.

12 months experience with the installation and support of Office 2016 and O365 in an enterprise environment.

12 months experience troubleshooting Windows 10 OS and applications.

Day-to-Day tasks:

Respond professionally and courteously to all service requests.

Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 DOH staff; monitoring work queues, opening, updating and closing ITSM Incidents.

Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.

Acts as single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.

Installation of desktop hardware / peripherals and printers.

Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.

Installation of individual software packages, as needed, for all users.

Use of imaging software to expedite large equipment roll-out.

Support and deployment O365 Pro Plus and Office 2016.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138134 while calling.
 
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(Specialist: Help Desk, VMware Administration, Lansweeper, ITSM Applications. Lotus Notes Office 36 in Albany, NY)
     
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