Help Desk Troubleshooting IT Service Management Analyst (Jobs in Pembroke, NC)   Requirement id 120749 Job title Analyst Job location in Pembroke, NC Skills required Help Desk, Customer Service, Troubleshooting, IT Service Management Open Date 07-Dec-2021 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk, Customer Service, Troubleshooting, IT Service Management Start Date :01/4/2022 End Date :06/30/2022 Submison Deadline :12/13/2021 Client Info: UNCP Note : * Agency Interview Type: Either Webcam Interview or In Person Description : ***The max rate for this position is $26.00/hour. ***This position will work full time onsite in Pembroke, NC. ***The manager has two vacant positions. Help Desk Support Analyst - Expeditor This position will support the daily Help Desk operations. They will provide technical and second-tier support and consultation to clients in the use of university technologies. The analyst will respond to walk up, telephone, email, and Incident Management tracking system requests for support. This position requires a basic knowledge and understanding of a wide variety of technologies to effectively support users technical needs. The position normally interacts with a broad range of users requiring strong communication skills and the ability to use a variety of technical resources for providing technical support. The expeditor will be responsible for ensuring high customer satisfaction and communication throughout the entire ticket lifecycle. Expected Skills: Excellent customer service, able to work without assistance, able to manage medium complexity work efforts, onsite help desk operation, remote desktop support (Windows and macOS), firm understanding of ITIL framework, experience with industry-standard ITSM tools (ServiceNow preferred), excellent verbal and written communication skills, diverse experience in supporting technologies in higher education. Must be able to lift 50 lbs without assistance. Ideal candidates will have prior experience in Higher Education Help Desk support units. Specifically including: Proven Customer Service experience, with a focus on quality user experiences. Extensive ITSM experience, specifically ServiceNow. Excellent communication skills, including listening, verbal, and written. Must be able to translate between customer issues into technical terms. Remote Support tools, specifically BeyondTrust Remote Support. Basic network troubleshooting experience (wireless and wired). Experience with Cisco ISE preferred. Basic understanding of desktop support with macOS and Windows, including limited hardware, printing, and peripheral support. Software application support, including Office 365, Cisco Webex, Learning Management Systems and other related enterprise applications. Basic understanding of classroom support, specifically with Crestron control systems and hybrid learning environments (Cisco Webex hardware). Experience supporting Learning Management Systems (such as Canvas).   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120749 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    Help Desk job openings in other states Jobs List SCC Technical Support Analyst 2 (731722) Create date: 14-Mar-2024 Hybrid Start date :04/01/2024 End Date : 04/01/2025 Submission deadline : 3/19/2024 Client Info : SCC Description : ------------------------------------------------------ **local candidates required due to onsite requirement **Candidate selected MUST work onsite 100% in the first.... 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