Helpdesk - - Specialist (Jobs in Atlanta, GA)   Requirement id 103343 Job title Specialist Job location in Atlanta, GA Skills required Helpdesk, -, -, Open Date 11-Feb-2020 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Helpdesk, -, -, Start Date : 02/24/2020 End Date : 06/30/2020 Submission Deadline : 02/13/2020 Client Info : DECAL-IT Note: * Interview Type : Either Web Cam or In Person Description : The IT Support Specialist will assist customers who are experiencing any procedural or operating difficulty with the use of DECAL equipment and industry standard IT applications, products, or services. Complex and/or high priority problems are escalated to our lead or specialized support groups for resolution when needed, but the IT Support Specialist is responsible to ensure that an effective solution is provided to the user. Essential Duties and Responsibilities: Provides technical assistance and support for incoming queries and issues related to agency computer systems, software (e.g. Windows 7-10, Office Suite, various browsers), and hardware from users. Provides assistance in person, over the phone, by remote control, walk-ins, and desk side. Assist users with information security and privacy questions, provides direction for correct course of action. Supports and responds to 750 users problems and 2400 devices in a timely fashion, demonstrating courtesy and respect with customers to ensure complete problem resolution and satisfaction through appropriate follow-up. Tracks all user incidents in the agency tracking system. Distributes and reviews user equipment as required, updates inventory asset management systems with assigned equipment. Ensures equipment is clean, up to date and operational. Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, and other assigned peripherals. Troubleshoots desktop and network printing problems for various vendor printing devices. Escalates issues to the Systems Administrator when necessary. Places support calls through online problem tracking system for each vendors printers/copiers to include HP, Dell, Canon, Gordon, Verizon, Lenovo, and others. Tracks problems in tracking system, ensuring vendor support and follows through until problem is rectified. Understanding and operational knowledge of Windows Operating Systems and applications, security software, Microsoft Office applications, various browsers, Go To Meeting, Skype and agency applications. Image systems with proper OS and application build on desktop and laptop computers. Support agency proprietary client and web applications in use by agency programs. May be asked to train users on use of IT hardware and software (e.g.: laptops, portable printers, login, GroupWise Email, etc.). Create user support documentation and instructions for users. Provides assistance to users on various vendor wireless networks. Understanding of home wireless networks and router setups. Supports telecommunication devices and services. Supports all special programmed features of users phones (e.g. Hunt Groups, Call Centers, and Port Forwarding). Manage relations and all user voicemail accounts with and through GA Voicemail. Managing day to day delivery of Services (VOIP, ACD, Carrier Network, Technology partners) to ensure adherence to defined service levels. Knowledge of AirWatch or Intune or similar MDM tool to setup phones or support users smart phone problems. Must be able to multi-task, prioritize problems, and manage time to ensure timely resolution of responsibilities. The individual will work in a team environment and has responsibility for IT support tickets and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions. Can coincide with other co-workers or peers without exhibiting behavioral extremes. Performs work activities requiring negotiating, instructing, persuading, or speaking to others; and respond appropriately to constructive critici   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 103343 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Helpdesk job openings in Atlanta, GA Jobs List GA GDOL - Help Desk Analyst 2 (658841) Create date: 03-Aug-2021 Start Date :08/23/2021 End Date :06/30/2022 Submission Deadline :08/06/2021 Client Info : GDOL Note : * Agency Interview Type: Web Cam Interview Only Description : Local Candidate only On-site Required General Description .... (This job is for - Helpdesk outlook Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GA GDOL - Help Desk Analyst 2 (650437) Create date: 13-Apr-2021 start date:05/03/2021 End date:06/30/2022 submission deadline:04/16/2021 client info :GDOL * Note:Agency Interview Type: Web Cam Interview Only Description: Local Candidate only On-site Required Do NOT submit can.... (This job is for - Helpdesk Technician Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Helpdesk Analyst - 54294 Create date: 06-Dec-2018 Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Coordinate and work wit.... (This job is for - Helpdesk Hardware Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Help Desk Support - 52804 Create date: 21-Nov-2017 Start Date :12/18/2017 End Date :06/30/2018 Submission Deadline :12/01/2017 Client Info : Georgia Tech Description : JOB PURPOSE: Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses a wide variety o.... (This job is for - HelpdeskDevelopment Jobs in GA Atlanta Consultant - (in Atlanta, GA))    Helpdesk job openings in other states Jobs List Help Desk Analyst - Level 1 - 59757 Create date: 20-Dec-2022 start date:1/23/2023 End date:01/21/2024 submission deadline:01/06/2023 client info : CT DCF Note: * Position Location: On Site Description: The Department of Children and Families depends on the core, mission-critical applicatio.... (This job is for - Helpdesk Jobs in CT Middletown Analyst - (in Middletown, CT)) Help Desk II - 103872 - SP Create date: 05-May-2022 start date:5/30/2022 End date:06/30/2023 submission deadline:5/13/22 at 4:00PM CST. client info: DOC Note: * Interview Process: Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round. * Duration: Through 6/30/23 * Remote or O.... (This job is for - Helpdesk Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk Support I - ITS NOC Help Desk Create date: 09-Nov-2021 start date:12/6/2021 End date:12/30/2022 submission deadline:11/15/2021 client info : CO DOT Note: * Candidate must be local or willing to commute or relocate. Description: The purpose of this Help Desk position is to provide a pr.... (This job is for - HelpdeskLinux Jobs in CO Golden Consultant - (in Golden, CO)) Help Desk IV - 93361 - SP Create date: 01-Oct-2021 start date:10/25/2021 End date:9 Months from projected start date submission deadline:10/8 at 4PM CST client info : Investment Board Note: * Interview Process: Phone, Microsoft Teams * Duration: 9 months * Local candidates preferred or willing to relocate at candidates expe.... (This job is for - HelpdeskTroubleshooting Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk Development Implementation Project - 92643 - NSP Create date: 24-Sep-2021 start date:10/18/2021 submission deadline:10/12/2021 2:00:00 PM client info : Health Description: Department of Health VPDIP Service Now Help Desk Development and Implementation Project. (This job is for - Helpdesk Jobs in TN Nashville Consultant - (in Nashville, TN))     (Specialist: Helpdesk, -, -, in Atlanta, GA)

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