Helpdesk Technician outlook MS Office WIN 7 Windows 10 Hardware Software Installatio   Requirement id 115981 Job title Analyst Job location in Atlanta, GA Skills required Technical Degree In Computer Science, Helpdesk, Technician, outlook MS Office WIN 7 Windows 10 Hardw Open Date 13-Apr-2021 Close Date Job type Contract Duration 13 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Technical Degree In Computer Science, Helpdesk, Technician, outlook MS Office WIN 7 Windows 10 Hardw start date:05/03/2021 End date:06/30/2022 submission deadline:04/16/2021 client info :GDOL * Note:Agency Interview Type: Web Cam Interview Only Description: Local Candidate only On-site Required Do NOT submit candidates previously submitted to #644181 General Description Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and via Skype. Provide assistance concerning the use of computer hardware and software, mobile devices including printing, installation, word processing, electronic mail, and operating systems. Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications, and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLAs. Job Responsibilities • Oversee the daily performance of computer systems and applications. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Refer major hardware or software problems or defective products to third party support vendors for service. • Develop training materials and procedures, or train users in the proper use of hardware or software. • Confer with staff, users, and management to establish requirements for new systems or modifications. Preferred Qualifications • 3+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 115981 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Technical Degree In Computer Science job openings in Atlanta, GA Jobs List GA DOL Systems Analyst 2 (Savannah, GA) (709262) Create date: 21-Apr-2023 Start date :05/15/2023 End Date :06/28/2024 Submission deadline :04/26/2023 Client Info :GDOL-IT Note: Onsite Description : *ONLY Local Candidates in the South Georgia area - Savannah. Ga area*. Hinesville, Ga area, Brunswick, Ga area, Statesboro, Ga area. Hilton Head, SC area, Beaufort, S.... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) GDOT IT Support Supervisor (705654) Create date: 22-Mar-2023 start date : 04/10/2023 End date : 04/01/2024 submission deadline : 04/05/2023 client info : GDOT - IT App Note : * Hybrid Description : We are seeking an experienced IT Support Supervisor to lead our IT application support .... (This job is for - Jobs in GA Atlanta Architect - (in Atlanta, GA)) GA DBHDD IT Support Specialist 1 (684993) Create date: 03-Jun-2022 Start date :06/20/2022 End Date :06/30/2023 Submission deadline :06/10/2022 Client Info :DBHDD OITSD Description : * MUST BE LOCAL TO METRO ATLANTA AREA* *Onsite REQUIRED from day 1* Do NOT submit candidates previously submitted to #681979 The Georgia Department of Be.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) GA DOL Systems Analyst 2 (651878) Create date: 07-May-2021 Start Date:05/24/2021 End Date:08/31/2021 Submission Deadline:05/07/2021 Client Info:GDOL-IT *nOTE: Agency Interview Type: Web Cam Interview Only Description: *Local Candidate* *MUST WORK ON-SITE* Provide special project support imaging, deployment, breakdown & .... (This job is for - Troubleshooting Jobs in GA Atlanta Analyst - (in Atlanta, GA)) DBHDD - IT Support Technician 2 (626931) Create date: 26-Mar-2020 Start Date : 04/20/2020 End Date : 12/31/2020 Submission Deadline : 03/31/2020 Client Info : DBHDD OITSD Note: * Interview Type : In Person Only Description : Summary: DBHDD is in need of an IT Support Technician 2 at its Two Peachtree location. .... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA))    Technical Degree In Computer Science job openings in other states Jobs List Solution Analyst - 61758 Create date: 08-Nov-2023 Start date : 11/13/2023 End Date : 11/01/2024 Submission deadline : 11/16/2023 Client Info : NeDHHS Note : * Candidates can work remotely. Description : The solution analyst is a member of the Business Solution Architecture team. The solution architecture team is the li.... (This job is for - Stakeholders Jobs in NE Lincoln Analyst - (in Lincoln, NE))    Technical Degree In Computer Science job openings in GA Jobs List GA DOL Systems Analyst 2(698436) Create date: 22-Nov-2022 Start date :12/05/2022 End Date :06/30/2023 Submission deadline :12/02/2022 Client Info :GDOL-IT Description : --------------------------------------------- *Local Candidates, North Georgia - Gainesville Area* *MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA* • Provide onsite desktop.... (This job is for - job Jobs in GA NorthGeorgia Analyst - (in North Georgia, GA)) GA DPH Help Desk Analyst 1 (651664) Create date: 29-Apr-2021 start date:05/24/2021 End date:06/30/2022 submission deadline:05/04/2021 client info :DPH *Note: Agency Interview Type: Either Web Cam or In Person Description: Do NOT submit candidates previously submitted to #647348 This .... (This job is for - job Jobs in GA Decatur Analyst - (in Decatur, GA)) (Analyst: Technical Degree In Computer Science, Helpdesk, Technician, outlook MS Office WIN 7 Windows 10 Hardw in Atlanta, GA)

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