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Helpdesk Technical Support Developer
(Jobs in CENTRA, CT)
 
Requirement id 59409
Job title Developer
Job location in CENTRA, CT
Skills required Self Starter, IT Professional, Helpdesk, Technical Support
Open Date 24-Feb-2017
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Developer: Self Starter, IT Professional, Helpdesk, Technical Support

Start Date : 02/27/2017
End Date : 02/26/2018
Submission Dead Line : 03/02/2017
Description :


Field Technical Spt Rep V

This customer facing, non-exempt printer field position provides a wide range of hardware support and related services to our Print Products customers. Products include Designjet, OfficeJet, LaserJet, Wide Format and Fast Copy products as well as new products presently in development.

Must have experience with break/fix/installing DesignJet Printers at a minimum.

A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.

This is a team based group of self-starting, technical/mechanical delivery professionals. Each member of the team performs installation, repair and relocates various types of HP printers and related technology on customer sites, within a defined geography. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both client and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow our business in a profitable manner and within budget. It is imperative that the FTR understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate print issues.

Demonstrated core competencies of success in this position are:
Strong mechanical aptitude, working with tools and various alignment apparatus.
Alignment with customers business needs while maintaining HPs contractual commitments.
Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
Able to balance and prioritize multiple activities and issues.
Successful cause and effect understanding of financial perspectives on the business.
Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
Attention to detail and commitment to administrative responsibilities.
Exercise solid business based decision making skills, taking appropriate risk to insure that both client and the customers business need are met.
Independent thinking while adhering to standard technological/mechanical and business procedures.
Industry / company knowledge that provides solid technology solutions and options to the customer.
Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skilled at prioritization, planning, working independently all within standard policies and business standards.

Requirements:
Valid, current maintained drivers license.
Driving and maintenance of personal vehicle large enough to carry spares.
Travel (airline and vehicle) is a requirement of the job.
Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
Daily driving in assigned geography may be up to 6 hours per day 40,000 or more miles per year.
Availability to work both scheduled and unscheduled overtime.
Participate in assigned work during non-traditional workdays, holidays and shift work.
Onsite customer facing experience.

Tec
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 59409 while calling.
 
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(Developer: Self Starter, IT Professional, Helpdesk, Technical Support in CENTRA, CT)
   
 
     
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