IBM/BPM Network Topology Troubleshooting Change Management LAN Help Desk Consultant   Requirement id 140627 Job title Consultant Job location in Madison, WV Skills required Active Directory, IBM/BPM, Microsoft Office Suite, Network Topology Troubleshooting Change Open Date 04-May-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Active Directory, IBM/BPM, Microsoft Office Suite, Network Topology Troubleshooting Change start date : 07/01/2023 End date : 06/30/2024 submission deadline : Monday, May 8th at 4:00PM CST. client info : DCF Note : * IINTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up shortly after the posting close date. • MUST provide three (3) business references for the interview. (One reference must be a supervisory level.) IMPORTANT NOTES: • Candidate MUST be physically located in the United States. International candidates/phone numbers will not be accepted. • Candidate must follow ALL DCF work rules • Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am – 3 pm (or CST hours as defined by the hiring manager) • Candidate will be required to provide their own equipment for this position (See job description for required specifications.) * Duration: 6/30/2023, with the potential to extend for an additional term(s) * This position is currently Remote. However, position status is subject to change. * Hybrid/On Site positions: Local candidates or willing to relocate at the candidates expense. No designated work-space will be assigned however, selected candidate must be available to work at our location as needed. DCF work location is 201 W. Washington Ave., Madison, WI 53703. DCF does not pay for travel time or reimburse for travel expenses. Description : This request is for one (1) service desk related support staff. Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments. Direct support of customers over the phone will be a primary function of this role as well as hands on support for DCF staff and partners being required of this contractor as they resolve daily user issues covering a wide range of technology support tasks from printing, login and remote access, to explicit application related support tools such as eWiSACWIS and CARES and KIDS. This contract staff will be key in this role to troubleshooting and resolving users issues quickly and successfully on first contact whenever possible as issues related to implementation of a single technology infrastructure for this agency. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Top 3-4 desired skills required for the position: • Ability to troubleshoot and resolve issues quickly • Attention to detail • Able to work independently   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 140627 while calling.   Other jobs in WV:    Active Directory job openings in other states Jobs List System Administrator 1 -129806 Create date: 30-Apr-2024 Bid Limit Per Vendor : 4 Start date : 05/27/2024 End Date : 12/31/2025 Submission deadline : 5/12 at 3pm CST. Client Info : ITS Description : ------------------------------------------------------ Position will be 100% remote. 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