IT Experience Troubleshooting Microsoft Operating Systems Microsoft Office Suite Mi   Requirement id 61070 Job title Analyst Job location in Gainesville, FL Skills required Customer Support Experience, Information Systems, IT Experience, Troubleshooting Microsoft Operating Syst Open Date 18-May-2017 Close Date Job type Not specified Duration 24 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Customer Support Experience, Information Systems, IT Experience, Troubleshooting Microsoft Operating Syst Submission deadline : 5/27/2017 9:30 PM Client : Florida Department of Transportation Description : Responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls. Education Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience Experience 2 to 5 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills. Job Specific – Knowledge Skills and Abilities (KSAs) The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas: 1. ADVANCED KNOWLEDGE OF MICROSOFT PRODUCTS, INCLUDING OPERATING SYSTEMS, OFFICE SUITE AND OUTLOOK IN A NETWORKED ENVIRONMENT. 2. ADVANCED KNOWLEDGE OF COMPUTER SOFTWARE, HARDWARE, AND FIRMWARE RELATIVE TO PERSONAL COMPUTER, LOCAL AREA NETWORK/WIDE AREA NETWORK ENVIRONMENTS 3. SKILLED AT INSTALLING AND PROVIDING TECHNICAL SUPPORT FOR SOFTWARE APPLICATIONS, OPERATING SYSTEMS AND PERSONAL COMPUTER HARDWARE 4. ABILITY TO DO ADVANCED TROUBLESHOOTING ON VARIOUS MANUFACTURERS OF COMPUTERS 5. ABILITY TO PLAN, ORGANIZE, MANAGE AND TRACK PROJECTS 6. ABILITY TO COMMUNICATE EFFECTIVELY BOTH VERBALLY AND IN WRITING 7. ABILITY TO READ, UNDERSTAND, AND COMPLY WITH THE DEPARTMENTS POLICIES, PROCEDURES, GUIDELINES, AND PRACTICES RELATING TO DESKTOP STANDARDS. Primary Job Duties/ Tasks The submitted candidate must be able to perform the following duties and/or tasks: 1. Monitors Service Desk queue and resolves support tickets as assigned. 2. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. 3. Provides high level of customer service by providing status and information to the customer. 4. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. 5. Performs advanced troubleshooting to determine cause of problem. 6. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. 7. Works with staff on issues outside their areas of responsibility as needed. 8. Provides hardware and software technical training and professional development for other Technicians as needed or assigned. 9. Provides Tier III advanced support for other Technicians as needed or assigned. 10. Oversees, coordinates, and/or participates in projects like the Personal Computer Repacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc. 11. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. 12. Participates on statewide teams, both internal and external to the Office of Information Technology (OIT). 13. Provide   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 61070 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Customer Support Experience job openings in other states Jobs List Help Desk II - 109113 - SP Create date: 14-Sep-2022 start date:10/3/2022 End date:06/30/2023 submission deadline:September 20, 2022 at 4:00PM CST. client info : UW Whitewater Note: * Interview Process: First round - 30-45 min Webex video, Second round - possible. * Duration: 05/12/23, possibility of extension. * Remote or On-s.... (This job is for - Helpdesk Jobs in WI Whitewater Consultant - (in Whitewater, WI)) NCAOC - IT Help Desk (663156) Create date: 16-Sep-2021 Start Date :09/27/2021 End Date :12/31/2021 Submission Deadline :09/22/2021 Client Info : NCAOC Note : * Agency Interview Type: Either Webcam Interview or In Person Description : LOCAL Candidates Only and ALL work will be completed remotely. Candidat.... (This job is for - Help Desk Jobs in NC Raleigh Consultant - (in Raleigh, NC)) NCAOC - IT Help Desk (654762) Create date: 15-Jun-2021 Start Date:07/01/2021 End Date:12/31/2021 Submission Deadline:06/21/2021 Client Info:NCAOC *Note: Agency Interview Type: In Person Only Description: LOCAL Candidates Only and ALL work will be completed remotely. Candidate will have to come onsite to pick up their equipment and possib.... (This job is for - Help Desk Jobs in NC Raleigh Consultant - (in Raleigh, NC)) Help Desk - 3910 Create date: 22-Jul-2020 Note: * On-site/Remote: On-site * Interview: Phone or video call * Please be advised responses are due no later than 8/2/20. Responsibilities TVT is a NYS HBITS Prime Vendor! Are you a Tech junkie or IT geek? We have a 9-month project with our client in Menands, NY that requires Help-Desk Suppo.... (This job is for - Help Desk Jobs in NY Menands Consultant - (in Menands, NY)) GDOT - IT Support Specialist 3 (628004) Create date: 14-Apr-2020 Start Date :04/27/2020 End Date :10/31/2020 Submission Deadline :04/17/2020 Client Info: GDOT - IT IFRA Description : Provide management information system user support on a continuing basis either by phone or site visit for the client. Under broad supervision, the .... (This job is for - job Jobs in GA Gainesville Specialist - (in Gainesville, GA))    Customer Support Experience job openings in FL Jobs List Doc131571 DOH Job7640 HMS Business Analyst B. Intermediat-SP Create date: 18-Mar-2019 Note: Exhibit B (Resume Self-Certification Form) must be submitted. Submission Deadline: 3/31/2019 2:30 AM EST Start Date: 7/1/2019 End Date: 6/30/2020 Client: Department of Health Description: 1. PURPOSE: This scope of work is for business analyst services for new and existing functional.... (This job is for - job Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) (Analyst: Customer Support Experience, Information Systems, IT Experience, Troubleshooting Microsoft Operating Syst in Gainesville, FL)

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