IT Experience ServiceNow Troubleshooting DHCP Networking Protocols Security Complian   Requirement id 132617 Job title Expert Job location in Raleigh, NC Skills required IT Experience, VMS Services, ServiceNow, Troubleshooting DHCP Networking Protocol Open Date 18-Mar-2022 Close Date Job type Contract Duration 15 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Expert: IT Experience, VMS Services, ServiceNow, Troubleshooting DHCP Networking Protocol Start Date :04/4/2022 End Date :04/07/2023 Submission Deadline: :03/23/2022 Client Info: NCDOT Note : * Agency Interview Type: Either Webcam Interview or In Person Description: ** The candidate must reside no more than 60 miles from the worksite address listed above. ** Work can be completed remotely at the managers discretion. However, the candidate must live in North Carolina and be able to come onsite at short notice. The application support duties will consist of documenting and coordinating activities with respect to the installation and configuration of Genetec software and all system components deployed for Facilities Access Control System (FACS). • Support to the Enterprise Application team, in respect to the installation and configuration of Genetec Security Center, Genetec Mission Control, IP cameras, door aggregators and all system components deployed for FACS. • Assisting the deployment team and vendor partner with troubleshooting installation/configuration issue. • Receiving, logging and fully documenting requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support from the deployment team and determine appropriate actions to be taken. • Monitoring progress of ServiceNow requests for support through resolution and ensure users and other interested parties are kept informed. • Escalate 3rd party software and hardware issues to application owner; ensuring proper attention is given to the issue depending on severity and impact to the business. • Communicating technical information to a variety of internal and external stakeholders both verbally and in writing. Ability to develop technical documentation at the enterprise level along with documenting technical configurations for complex multi-site deployments. • Assist in the creation of document(s) which details the information architecture, the network ids, the building locations, installation documents, configuration documents and all other project documents required for the Enterprise Applications team. • Maintain and update as needed the document(s) which details the information architecture, the network ids, the building locations, installation documents, configuration documents and all other project documents required for the Enterprise Applications team. • Must have the ability to capture incidents and issues identified by the deployment team with the ability to document resolution(s) to add to the FACS Knowledge Base Article repository.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 132617 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), IT Experience job openings in Raleigh, NC Jobs List DHHS Technical Specialist Expert (EHR Epic Analyst) (720880) Create date: 28-Sep-2023 Hybrid start date :09/18/2023 End date :07/31/2024 submission deadline :09/29/2023 client info :NCDHHS-AM Description : ONLY EPIC-CERTIFIED CANDIDATES NC WILL BE CONSIDERED. The Technical Specialist will perform Epic Applica.... (This job is for - IT ExperienceTroubleshoot Jobs in NC Raleigh Expert - (in Raleigh, NC)) Technical Specialist- Expert (EHR Epic Analyst LTC) (715062) Create date: 19-Jul-2023 Hybrid Start date :07/31/2023 End Date :07/30/2024 Submission deadline :07/21/2023 Client Info :NCDHHS-AM Description : ------------------------------------------------------ ONLY EPIC-CERTIFIED CANDIDATES WILL BE CONSIDERED. 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