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ITIL Administrator
(Jobs in DOS VIENTOS RANCH, CA)
 
Requirement id 7996
Job title Administrator
Job location in DOS VIENTOS RANCH, CA
Skills required Web Technologies, ITIL, Relational Database Experience,
Open Date 20-Jan-2012
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Administrator: Web Technologies, ITIL, Relational Database Experience,

[Note: Start Date : 01/30/2012
End Date : 07/31/2012]

Description :

The Applications System Administrator will be responsible for providing administration, application and development maintenance support for the Integrated Service Management tool (ISM).
This position will be an Administrator and will work as a member of the support team to configure and maintain the ITIL process in the tool.
This position will provide technical assistance, workflow development, and software configuration/customization. This may include but not limited to: custom reports, data imports, LDAP integration, custom scripting and third party software integrations.
Responsible for the design and development of ITIL tool.
Develops design and functional specifications, produces deliverables related to changes or enhancements with the tool.
Responsible for Java Scripting and Configuration of tool.
May be responsible for gathering, compiling and synthesizing information with regard to technology processes or systems. Includes documenting requirements, design, and producing and executing positive and negative test scripts.

Roles :

* Providing software customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations
* Answering how to technical and application configuration questions
* Facilitating roll out of new applications and modules
* Assisting in troubleshooting patch / release management issues
* Aiding in translating business requirements into technical requirements
* Helping to implement new functionality including configuration and testing
* Writing Custom Reports
* Writing application documentation
* Implement new requirements
* Maintain validation and training documentation
* This position will be required to organize and lead meetings of cross functional IS and supplier support groups. Will be expected to develop recommendations and lead the implementation of improvements in documented practices and reports. It Requires proven skills in Windows Administration and Java Scripting. Prefer candidates with ITIL tool experience. Requires a candidate with experience in all aspects of SDLC from requirements, design, testing, and support.

Required Skills :

* Excellent communication
* The ability to take complex end-user requirements to code
* A strong personal commitment to quality service
* Self-motivated, a positive can-do attitude & willingness to learn, forward thinking, assertive, and able to focus on finding and developing unique opportunities to create value by enabling and engaging in creative dialogue with various key stakeholders
* The ability to work independently and with a team
* Web Technologies or web-based scripting technology (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
* Web applications, networks, protocols and email (SMTP, POP3)
* Basic understanding of ITIL v3 methodologies
* Understanding of enterprise IT architecture
* Working knowledge of relational databases
* Strong business analysis, data analysis, and problem analysis skills

Desired Skill :

* Web Services integrations
* Experience with Service-Now.com configuration or implementation
* Experience configuring other SaaS solutions such as Salesforce.com a plus
* ITIL Certification
* CMDB design and usage experience
* Web Services integrations and experience with web services via APIs
* Experience with IT Service Management, Service Desk, Asset Management and Change Management
Knowledge of LDAP - Active Directory, eDirectory, OpenLDAP; Discovery Tools; Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.
* Experience in implementing, monitoring, analyzing and supporting I
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 7996 while calling.
 
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(Administrator: Web Technologies, ITIL, Relational Database Experience, in DOS VIENTOS RANCH, CA)
     
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