ITIL CBAP PMP CMDB ITSM Business Analysis Analyst (Jobs in Washington, DC)   Requirement id 89722 Job title Analyst Job location in Washington, DC Skills required ITIL, CBAP, PMP, CMDB ITSM Business Analysis Open Date 12-Mar-2019 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: ITIL, CBAP, PMP, CMDB ITSM Business Analysis Duration: Long term contract Qualifications: 1. 3+ years of relevant experience in business analysis and process improvement 2. Practical experience with gathering business requirements and managing projects. 3. One or more of the following certifications are highly desired: ITIL, ServiceNow, CBAP, PMP. 4. Basic understanding of ITIL processes: Change Management, Release Management, and Asset and Configuration Management. 5. Knowledge and understanding of both Infrastructure and Application Development concepts and topologies. 6. Practical experience in technical support and/or change and release management is a plus. 7. The candidate should possess strong oral and written communication skills; show initiative, innovativeness, and acute attention to detail; have the ability to establish priorities, meet deadlines, and manage multiple tasks effectively Responsibilities: Under the supervision of the ITSM process lead, and in collaboration with stakeholders, the selected candidate is responsible for the following: Business Analysis / Process Improvement: Focuses on understanding the ITSM structure, policies, and operations for ITD, and recommends solutions that enable the department to achieve its goals. Identifies, documents and analyzes opportunities to improve ITSM business processes and facilitates adoption of changes and improvements. Focuses in identifying synergies and better integrating the practices and controls around asset/configuration management and change management. Initiates and coordinates ITSM system (ServiceNow) enhancements supporting process improvements; perform and document functional testing; and develops system and end-user documentation as needed. Monitors process performance indicators and conducts audits to ensure continuous efficiency and effectiveness of asset/configuration management and change management. Design and develop queries/reports based on business needs and/or in support of process compliance audits. Supports other ITSM processes and performs other activities as needed. Change Management: Reviews changes and provides the necessary approvals based on change type. Identifies and flags operational risks for the organization which are introduced through technology changes. Co-leads change review meetings and prepares documentation to support the change meetings. Asset & Configuration Management: Manages/implements controls to ensure the Configuration Management Database (CMDB) information is up-to-date, accurate, and auditable. Reconciles, integrates and/or automates data exchange between CMDB and other sources to ensure data accuracy. Performs daily operational configuration management tasks in accordance with IMFs configuration management policy. This email and any files transmitted with it are confidential and or privileged information internal to our organization and intended solely for the use of the individual(s) or entity or entities to whom they are addressed. This message contains confidential information and is intended only for the recipients. If you have received this email in error please notify the sender by replying to this email and then delete this message and any attachments. If you are not the named addressee you may not disseminate, distribute or copy this e-mail. If you are the intended recipient you are notified that unauthorized disclosure, copy, storage, or distribution of this information is strictly prohibited.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 89722 while calling.   Other jobs in DC: Washington (6), ITIL job openings in Washington, DC Jobs List Network Engineer - 55532 Create date: 12-Nov-2019 Note: * Candidate must be your W2 Employee. * We should submitt only GC, GC EAD, L2 EAD, H4 EAD and Citizen. * We should take signed RTR form from the candidate (Candidate RTR form should be only on the name of Apex Systems) Job Description : The Sr. Principal Applications System Engineer will be responsib.... 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