ITIL ITSM Implementation Consultant (Jobs in NEW YORK, NY)   Requirement id 115674 Job title Consultant Job location in New York, NY Skills required ITIL, ITSM, Testing Tools, Implementation Open Date 31-Mar-2021 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: ITIL, ITSM, Testing Tools, Implementation Candidate must be our W2 Employee. Job Description: What part will you play? You will elicit, analyze, validate, specify, verify, and manage the real needs of the project stakeholders, including the technicians and the end users. We seek a true self-starter who can evolve best practices, policies and procedures within our team. The Advanced BA serves as the conduit between the customer community and the solutions teams through which requirements flow and is involved at some level throughout the entire security lifecycle. This position works alongside security engineers, system admins, software developers, project managers and others to help ensure the content production facilities, systems and workflows used by WarnerMedias global content producers are as secure as possible and all required Cyber Security Office (CSO) mandates have been met. This person is an internal best practices champion influencing department changes and enhancements to processes. What will you be doing? Engage with customers and other technical teams on behalf of your SWAT engineers to facilitate security tool testing, installation, and the deployment of required OS and application patches. Identify business problems that need solutions, or business opportunities that need evaluation. Analyze business operations to understand strengths and weaknesses of the current state, and opportunities in a future state. Drive elicitation of requirements using best analytical practices that may include interviews, workshops, surveys, site visits, document analysis, standard modeling techniques (business process models, use case, functional decomposition, task flows and workflows, data models, etc.) Gather input and opinions from a diverse group of users, peers and managers. Clarify vague, undefined business needs, helping users define requirements and determining how to best address them. Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely. Create workflow diagrams to document current and future business environment. Validate with the customer and shared with project stakeholders. Conduct ROI and other financial analysis to support project funding/prioritization. Provide UAT and implementation support, preparing the business for the system solution. Act as a subject matter expert for assigned systems and applications. Partner with training team and vendors to develop end-user training and provide internal knowledge transfer and support. Serve as a Project Manager as needed for smaller initiatives What do you bring? 3+ years related experience with proven track record Strong meeting facilitation and presentation skills Effective Customer management skills, including conflict resolution Familiarity with ITIL, ITSM and ITBM Ability to work in a fast paced, high pressure environment Ability to make a strong first impression and build trust, rapport, and lasting relationships with business stakeholders, including engineers, end users and executives. Excellent written and verbal communication skills. Ability to speak “tech speak” to techies, “lay speak” to laymen, and “business speak” to business leaders. Ability to help negotiate priorities and to resolve conflicts among project stakeholders. Experience generating self-updating dashboards or other models that tell the story of the team you work with and how their efforts are progressing towards completion. Strong facilitation, questioning and listening skills to ask right questions of individuals and groups to surface essential requirements information. Ability to listen and understand not only what people say, but what they mean, and to detect what they may be hesitant to say. Ability to think on your feet, to go be   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 115674 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2), ITIL job openings in New York, NY Jobs List Senior Help Desk Manager - 6673 Create date: 31-May-2022 Description: Qualifications 36 months experience using ITSM software like ServiceNow, Remedy, etc. 36 months experience working as an IT service desk agent or similar end user support role for IT applications and/or hardware. 60 months customer service experience serving the public or an organization in a.... (This job is for - ITIL Jobs in NY NewYork Manager - (in New York, NY)) Middleware Operations Lead - 62421 Create date: 17-Apr-2020 Candidate must be local : Yes Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description : Middleware Operations Lead Opening- New York, NY / Summit, NJ Requirements: · ITIL, ITSM--- required-- (ideally certified / strategic leader) <.... (This job is for - ITIL ITSM COBIT Jobs in NY NewYork Consultant - (in New York, NY))    ITIL job openings in other states Jobs List ServiceNow Implementation - Professional Services - 128951 Create date: 03-Apr-2024 Start date : 5/13/2024 Submission deadline : 5/6/2024 3:00:00 PM Client info : Medicaid Description : The State of Mississippi, Division of Medicaid (DOM) is seeking proposals from interested, qualified professional entities to provide planning, project mana.... (This job is for - ITIL ITSM DOM Jobs in MS Jackson Consultant - (in Jackson, MS)) ServiceNow Implementation - Professional Services - 128642 Create date: 26-Mar-2024 Start date : 4/22/2024 Submission deadline : 5/1/2024 3:00:00 PM Client info : Medicaid Description : The State of Mississippi, Division of Medicaid (DOM) in seeking proposals from interested qualified professional entities to provide planning, project man.... (This job is for - ITSM ITIL DOM Jobs in MS Jackson Consultant - (in Jackson, MS)) VDOT ITIL Process Manager (723742) Create date: 09-Nov-2023 Hybrid Start date :12/04/2023 End date :06/30/2024 Submission deadline :11/14/2023 Client info :VDOT Description : **Local Richmond, VA candidates required due to onsite requirement **This position requires onsite several days a w.... (This job is for - ITIL Stakeholders Jobs in VA Richmond Manager - (in Richmond, VA)) Program Manager -123722 Create date: 25-Oct-2023 Start date : 11/13/2023 End date : 09/30/2024 Submission deadline :10/27/23 at 10am EST Client info : Enterprise Services Note: * Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. * Duration: 1 year * Hybrid: Res.... (This job is for - ITIL Jobs in MI Lansing Manager - (in Lansing, MI)) NCDIT - Service Support Analyst- Expert (722858) Create date: 16-Oct-2023 Remote start date :08/01/2023 End date :05/01/2024 submission deadline :10/17/2023 client info :10/17/2023 Description : The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests.... (This job is for - ITIL ServiceNow Jobs in NC Raleigh Expert - (in Raleigh, NC))    ITIL job openings in NY Jobs List SPLUNK Administrator - 5579 Create date: 14-Oct-2021 Description: Day-to-Day Tasks include, but not limited to: Serves as lead technical specialist responsible for analyzing management system, integration and implementation, and complex system deployment in an effort to support enterprise-wide strategy for operations and monitoring in support of the SESIS migration. .... (This job is for - ITILEngineering Jobs in NY Brooklyn Administrator - (in Brooklyn, NY)) System Administrator - NTTJP00021993 Create date: 12-Jun-2019 start date:7/18/2019 End date:07/17/2021 submission deadline:6/20/2019 Description: we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our abi.... 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