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ITIL SLAs CMDB Topologies Reporting Workflow Tools System Analysis Analyst
(Jobs
 
Requirement id 103908
Job title Analyst
Job location in Mclean, VA
Skills required ITIL, SLAs, Communication Skills, CMDB Topologies Reporting Workflow Tools
Open Date 24-Feb-2020
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement not found
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Analyst: ITIL, SLAs, Communication Skills, CMDB Topologies Reporting Workflow Tools

* Candidate must be our W2 Employee.

* We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens.

Job Description :

Title: Network Analyst (Connection Pattern Analyst)

Location: McLean, VA

Type of position: contract

Length: 5 month contract- potential for extension


Job Description:


As a Connection Pattern Analyst, you will be responsible for processing and oversight of network connection requests leveraging established processes, procedures, and tools. Network connections are typically in the form of firewall rules or URLs, and may eventually include cloud based virtual firewalls such as AWS security groups.

You will develop an in depth understanding of how the network has been constructed and how users, applications, and external service providers are interconnected. This knowledge will be required as you interact with connection requestors on a daily basis educating them on the process for submitting connection requests, how to ensure their connections are approved patterns, and submitting exceptions for non-approved patterns. You will also support reporting activities and updates to processes and procedures.


Responsibilities and Duties:


Work with IP address management, exception management, document repository, intranet sites, Microsoft Excel, Google Sheets, and other tools fluidly and efficiently
Verify connection request details against systems of record to ensure they are accurately populated, work with the customer to correct of necessary
Respond to customer requests for information or help in a timely manner, meet customer response time SLAs
Work with customers as needed to resolve technical issues and provide guidance for how to proceed with a connection request
Work with network and firewall engineering teams to resolve technical issues and develop solutions for new use cases or connection patterns
Support exception remediation activities
Follow documented processes and procedures for processing requests and interacting with customers


Qualifications:


2-4 years of experience with a networking background
Familiarity with OSI model and modern firewall capabilities such as firewall rules and network segmentation
Solid understanding of IPv4, CIDR notation, RFC 1918 address space, IP subnetting / supernetting, subnet mask and slash notation
Ability to view and interpret network and application architecture diagrams
Strong written and verbal communication skills, experience interacting with technical and non-technical stakeholders
Working knowledge of Network topology
High level knowledge of ITIL/CMDB practices
Strong Analytical and Reporting skills. Analyze data extracted from systems of record, summarize and enrich for reporting and tracking
Experience leveraging workflow tools, meeting SLAs


Nice to have:


Working knowledge of modern firewall technologies including Checkpoint and Palo Alto
Familiarity with cloud-based network security services such as AWS Security Groups, AWS VPC, Azure Network Security Groups, Azure VNET
Familiarity with firewall audit and compliance tools such as Tufin
Knowledge of ServiceNow
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 103908 while calling.
 
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(Analyst: ITIL, SLAs, Communication Skills, CMDB Topologies Reporting Workflow Tools in Mclean, VA)
     
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