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ITIL TIME MANAGEMENT Communication Skills Both Verbal And Written Consultant
(Jo
 
Requirement id 143610
Job title Consultant
Job location in Lansing, MI
Skills required ITIL, not found, Resource Planning, TIME MANAGEMENT Communication Skills Bot
Open Date 29-Sep-2023
Close Date
Job type Contract
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: ITIL, not found, Resource Planning, TIME MANAGEMENT Communication Skills Bot

start date : 10/30/2023

End date : 09/30/2024

submission deadline :10/5/23 at 10am EST

client info : Enterprise Services

Note:

* Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked.
* Duration: 1 year
* Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
Local candidates (strongly preferred) or non-local (must be willing to relocate at their own expense from acceptance with no delays & follow the hybrid schedule)

Description :


The Service Delivery Manager is a pivotal role matrixed delivery model that oversees a number of key functions within DTMB IT that enable the delivery of high-quality services to our customers, and to ensure Service Delivery processes are in place to meet our customer needs. This position is a customer facing role and requires the establishment and management of expectations with our customers and will drive the DTMB IT Service Owners to achieve those expectations to a high standard. This position will also act as an internal advocate for our customers requirements and work closely with DTMB IT Service Owners who are accountable to the Service Delivery Manager for the delivery of services.
Skillset:
The candidate should have technical knowledge of infrastructure services such as Windows VMs, Unix VMs, Containers, Cloud Services, Data Network and Telephony. Azure, AWS, GCP and Cisco knowledge is a plus. The candidate must have a strong ITIL background and ITIL Foundations certification is required, with V4 certification preferred. Below is the list of our technical and soft skills we desire for this position:
Technical skills:
• Strong computer skills.
• Expert knowledge of ITIL disciplines
• Ability to manage conflict and offer suitable resolutions
• Strong customer service, project management, relationship management and quality control skills.
• Resource planning skills
• Experience of managing 3rd parties and 3rd party delivered services

Soft Skills:

• Keen sense of time management
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.
• Excellent written and verbal communication skills
• Willingness to support and mentor other team members
• Able to manage sensitive and sometimes confidential information
• Self-motivation and able to take responsibility
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 143610 while calling.
 
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(Consultant: ITIL, not found, Resource Planning, TIME MANAGEMENT Communication Skills Bot in Lansing, MI)
     
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