ITIL Resource Planning Relationship Management Manager (Jobs in Lansing, MI)   Requirement id 144025 Job title Manager Job location in Lansing, MI Skills required ITIL, not found, Project Management, Resource Planning Relationship Managemen Open Date 25-Oct-2023 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Manager: ITIL, not found, Project Management, Resource Planning Relationship Managemen Start date : 11/13/2023 End date : 09/30/2024 Submission deadline :10/27/23 at 10am EST Client info : Enterprise Services Note: * Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. * Duration: 1 year * Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. Local candidates (strongly preferred) or non-local (must be willing to relocate at their own expense from acceptance with no delays & follow the hybrid schedule) Description : We are seeking an individual with at least 5 years experience in the Service Delivery Manager role to help lead onboarding our current team into the new support model. This person would be responsible for training, documentation, and leading by example along with ongoing mentoring the Service Delivery Managers in their new roles. This will be a 12-month engagement while we complete the transition from our current support model to the new Service Delivery Manager support model. Job Description: The Service Delivery Manager is a pivotal role matrixed delivery model that oversees a number of key functions within DTMB IT that enable the delivery of high-quality services to our customers, and to ensure Service Delivery processes are in place to meet our customer needs. This position is a customer facing role and requires the establishment and management of expectations with our customers and will drive the DTMB IT Service Owners to achieve those expectations to a high standard. This position will also act as an internal advocate for our customers requirements and work closely with DTMB IT Service Owners who are accountable to the Service Delivery Manager for the delivery of services. Skillset: The candidate should have technical knowledge of infrastructure services such as Windows VMs, Unix VMs, Containers, Cloud Services, Data Network and Telephony. Azure, AWS, GCP and Cisco knowledge is a plus. The candidate must have a strong ITIL background and ITIL Foundations certification is required, with V4 certification preferred. Below is the list of our technical and soft skills we desire for this position: Technical skills: • Strong computer skills. • Expert knowledge of ITIL disciplines • Ability to manage conflict and offer suitable resolutions • Strong customer service, project management, relationship management and quality control skills. • Resource planning skills • Experience of managing 3rd parties and 3rd party delivered services Soft Skills: • Keen sense of time management • Excellent leadership and customer service skills. • Strong teamwork skills and attention to detail. • Excellent written and verbal communication skills • Willingness to support and mentor other team members • Able to manage sensitive and sometimes confidential information • Self-motivation and able to take responsibility   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 144025 while calling.   Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1), ITIL job openings in Lansing, MI Jobs List IT Strategist - 122791 - SP Create date: 29-Sep-2023 start date : 10/30/2023 End date : 09/30/2024 submission deadline :10/5/23 at 10am EST client info : Enterprise Services Note: * Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. * Duration: 1 year * Hybrid: Reso.... (This job is for - ITIL Jobs in MI Lansing Consultant - (in Lansing, MI)) Internal Project Manager - Requestion 484 Create date: 17-Feb-2016 submission dead line:2/23/2016 submission must be done in ACRO Internal Project Manager: This position will be primarily responsible for Network Services Project portfolio initiatives, under the direction of the PMO & Network Services management. 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