Home       |     Overview      |     Candidate Login      |     Post Resume       |     Contact us
 
  
     
     
Search Jobs
     
Keywords,Title,Skills,Company  Location,City,State,Zip  
  Advanced Search
     
ITIL HDI Certification Analyst A+ Windows 10 Analyst
(Jobs in Raleigh, NC)
 
Requirement id 140475
Job title Analyst
Job location in Raleigh, NC
Skills required ITIL, Methodologies And Designs, Customer Service Skills, HDI Certification Analyst A+ Windows 10
Open Date 26-Apr-2023
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: ITIL, Methodologies And Designs, Customer Service Skills, HDI Certification Analyst A+ Windows 10

Start date :04/01/2023
End Date :03/31/2024

Submission deadline :04/27/2023

Client Info :NCDIT

Description :

**This is a remote position.

The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician IIs provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed.

Required Experience:
- Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology.
- Enhanced computer literacy is required.
- Understanding of call center environment and Service Desk role.
- Experience with ServiceNow is preferred.
- HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred.
- Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required.
- Advanced troubleshooting and problem solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications.
- Ability to organize and follow more complex and/or detailed technical procedures.
- Capable of analyzing and resolving routine problems based on existing documentation, training, and resources.
- Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
- Demonstrated sense of ownership, reliability, and urgency.
- Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly.
- Proficient in translating technical issues into understandable terms for non-technical users.

Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 140475 while calling.
 
Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),
ITIL job openings in Raleigh, NC
Jobs List

NCDIT - Service Support Analyst- Expert (722858)
Create date: 16-Oct-2023
Remote

start date :08/01/2023

End date :05/01/2024

submission deadline :10/17/2023

client info :10/17/2023

Description :

The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests.... (This job is for - ITIL ServiceNow Jobs in NC Raleigh Expert - (in Raleigh, NC))

NCDIT - Service Support Analyst- Expert (722857)
Create date: 16-Oct-2023
Remote

start date :08/01/2023

End date :06/28/2024

submission deadline :10/17/2023

client info :NCDIT

Description :

The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Ser.... (This job is for - ITIL Jobs in NC Raleigh Expert - (in Raleigh, NC))

NCDIT - Specialist- Mid Level (710871)
Create date: 27-Jun-2023
Hybrid

start date :05/01/2023

End date :04/30/2024

submission deadline : 07/03/2023

client info : NCDIT

Description :

-------------------------------------------
**This is a remote position. This candidate will work either: Sat – Tu.... (This job is for - ITIL Jobs in NC Raleigh Specialist - (in Raleigh, NC))

ServiceNow Engineer - 71768
Create date: 09-Feb-2021
Candidate must be our W2 Employee.

We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens.

Job Description:

Our Client is looking for a ServiceNow Developer and ServiceNow Architect to sit in Raleigh, NC.

ServiceNow Developer:

5+ years of ServiceNow design, development and deployment.... (This job is for - ITILImplementation Jobs in NC Raleigh Engineer - (in Raleigh, NC))

NCDIT - Service Level Management Process Owner (638455)
Create date: 04-Nov-2020
Start Date :10/01/2020
End Date :03/31/2021
Submission Deadline :11/11/2020

Client Info : NCDIT

Note :

* Agency Interview Type : Either Webcam Interview or In Person

Description :

***The candidate will be allowed to work remotely and then if staff do retu.... (This job is for - ITILVisio Jobs in NC Raleigh Consultant - (in Raleigh, NC))
 
 ITIL job openings in other states
Jobs List

ServiceNow Implementation - Professional Services - 128951
Create date: 03-Apr-2024
Start date : 5/13/2024

Submission deadline : 5/6/2024 3:00:00 PM

Client info : Medicaid

Description :

The State of Mississippi, Division of Medicaid (DOM) is seeking proposals from interested, qualified professional entities to provide planning, project mana.... (This job is for - ITIL ITSM DOM Jobs in MS Jackson Consultant - (in Jackson, MS))

ServiceNow Implementation - Professional Services - 128642
Create date: 26-Mar-2024
Start date : 4/22/2024

Submission deadline : 5/1/2024 3:00:00 PM

Client info : Medicaid

Description :

The State of Mississippi, Division of Medicaid (DOM) in seeking proposals from interested qualified professional entities to provide planning, project man.... (This job is for - ITSM ITIL DOM Jobs in MS Jackson Consultant - (in Jackson, MS))

VDOT ITIL Process Manager (723742)
Create date: 09-Nov-2023
Hybrid

Start date :12/04/2023

End date :06/30/2024

Submission deadline :11/14/2023

Client info :VDOT

Description :

**Local Richmond, VA candidates required due to onsite requirement
**This position requires onsite several days a w.... (This job is for - ITIL Stakeholders Jobs in VA Richmond Manager - (in Richmond, VA))

Program Manager -123722
Create date: 25-Oct-2023
Start date : 11/13/2023

End date : 09/30/2024

Submission deadline :10/27/23 at 10am EST

Client info : Enterprise Services

Note:

* Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked.
* Duration: 1 year
* Hybrid: Res.... (This job is for - ITIL Jobs in MI Lansing Manager - (in Lansing, MI))

IT Strategist - 122791 - SP
Create date: 29-Sep-2023
start date : 10/30/2023

End date : 09/30/2024

submission deadline :10/5/23 at 10am EST

client info : Enterprise Services

Note:

* Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked.
* Duration: 1 year
* Hybrid: Reso.... (This job is for - ITIL Jobs in MI Lansing Consultant - (in Lansing, MI))
 
 ITIL job openings in NC
Jobs List

NC - CoR - Service Support Analyst- Mid Level (682441)
Create date: 04-May-2022
Start Date :05/16/2022

End Date :09/30/2022

Submission Deadline :05/09/2022

Client Info:CoR-IT

Description :

***The max rate for this position is $36.00/hour.
***These positions are onsite for the duration of the engagement.
***Candidates must have a valid drivers license and be able.... (This job is for - ITIL Jobs in NC Blvd Analyst - (in Blvd, NC))

ServiceNow Engineer - 61595
Create date: 26-Mar-2020
Candidate must be our W2 Employee.

Job Description :

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channel.... (This job is for - CIOS ITIL SME Jobs in NC Charlotte Engineer - (in Charlotte, NC))

ServiceNow Consultant - 59771
Create date: 19-Feb-2020
Job Description :

Enterprise Service and Portfolio Management (ESPM) is the CIO organization that provides technology solutions, processes, and data to meet the needs of Wells Fargo Technology (WFT) business and process owners. ESPM is tasked with rationalizing and optimizing the technology portfolio to provide improved service, simplif.... (This job is for - ITIL Migration Jobs in NC Charlotte Consultant - (in Charlotte, NC))

Automation Application Support - 50425
Create date: 29-Jul-2019
Candidate must be our W2 Employee

We should submit only GC, GC EAD, L2 EAD, H4 EAD and Citizens.


Description:
Business Automation | Robotic Process Automation (RPA) CoE

Innovation & Strategic Services Technology



Automation Application Support candidates needed

100% onsi.... (This job is for - ITIL Jobs in NC Charlotte Consultant - (in Charlotte, NC))

OBIEE Production Support - 33779
Create date: 19-Apr-2018
Client Info : Wells Fargo-Richmond

Candidate must be our W2 Employee

Candidates RTR form should be only on the name of APEX Systems

Job Description :

OBIEE BI experience

Application Production Support Experience: ITSM, ITIL, Triage skills, Remedy, Incident Management, Change Management, Releas.... (This job is for - ITIL Jobs in NC Charlotte Developer - (in Charlotte, NC))
(Analyst: ITIL, Methodologies And Designs, Customer Service Skills, HDI Certification Analyst A+ Windows 10 in Raleigh, NC)
     
Search Jobs
     
Keywords,Title,Skills,Company  Location,City,State,Zip  
  Advanced Search
     

    About Us     Services    Privacy policy    Legal     Contact us