ITS Tier 1 Helpdesk Experience. Analyst (Jobs in Milwaukee, WI)   Requirement id 88405 Job title Analyst Job location in Milwaukee, WI Skills required Excel, ITS, Bachelors Degree, Tier 1 Helpdesk Experience. Open Date 08-Feb-2019 Close Date Job type Contract to Hire Duration 10 Months Compensation DOE Status requirement not found Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: Excel, ITS, Bachelors Degree, Tier 1 Helpdesk Experience. Candidate must be your W2 Employee. We should submitt only GC, GC EAD, L2 EAD, H4 EAD and Citizen. Job Description : Support various applications and technologies to ensure system availability and stability by responding to and resolving Tier II support calls from ITS Service Desk within the service level agreements established by the business units using established troubleshooting techniques. Will also provide after-hours on call support on an established schedule, including some weekends, resolve critical business outages and provide incident and problem management for application and web server related issues. Lead the implementation of complex application solutions, automated jobs and processes, and new technologies as approved by management to ensure functionality is maintained and/or improved. Will also be responsible to correctly sundown unused system components after determining and eliminating all dependencies to other systems. Communicate concise information to other staff members regarding bank systems to ensure overall staff knowledge continues to improve, allowing better customer service long-term by cross communication with other teams on technologies. Also responsible for developing and maintaining written documentation of new and existing systems which may include: system diagrams, system overviews, knowledge base entries, service level agreements, maintenance windows, and support contact information Provide incident and problem management for application related issues. Perform reporting and project management duties in accordance of ABCs Project Management methodology and ITS Production Control standards, which includes: time reporting, requests for change, and other project management deliverables. Provide timely and accurate status updates to management for review. Create/maintain application inventories, including relevant vendor information. Work with vendor technical support of routine issues. Engage external vendors to improve the applications though support calls and enhancement requests as approved by management. Design & maintain an understanding of application specific data structure, tables, keys & diagrams. Perform simple queries of databases as part of application troubleshooting. Research new applications, understand their viability within the organization, and contribute in projects related to those applications. Utilize research findings to suggest improvements for new and existing systems. Lead cost and estimating of work efforts across IT teams with acceptable accuracy. Provide input, guidance and review of testing approach and plans. Apply mentoring, training and leadership techniques to grow other colleagues understanding and usage of the applications Effectively communicate with technology and business line units. Provide concise/accurate problem and change reporting as well as provide and support testing activities by the TCoE and other groups. Bachelors Degree or equivalent combination of education and experience. 4-7 years of Information Technology Experience.   Call 502-379-4456 Ext 100 for more details. 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