ITSM ITIL Analyst (Jobs in Tigard, OR)   Requirement id 55170 Job title Analyst Job location in Tigard, OR Skills required ITSM, ITIL, Business Systems Analyst, Open Date 26-Jul-2016 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: ITSM, ITIL, Business Systems Analyst, Description: Review client Internal Audit IT Change Management 2014 Report containing recommendations and determining scope of work to resolve findings. Assess client IT Organization to identify existing processes and procedures, and re-categorized them into ITIL/ITSM terms. Understand the ITSM landscape of the Customer and understand in-scope ITIL processes to-be designed. Provide ITIL best practice service management consulting at a strategic, design, and operational level for PERS IT organization. Understand the specific process requirements and gather the required inputs on people, practices and processes, organization structure, ITIL tools in-use, as-is process, details on current vendors. Prepare the process definition plan, identify the reviewers and process sign-off mechanism. Author the process documents and obtain signed-off from the stakeholders (include the required process flows, diagrams) via PERS QCP. Collaborate with the staff in ISD as required to customize the ITSM tools in-scope. Identify KPIs/metrics to be used to measure the effectiveness of the process and the calculation mechanism of each of the KPIs/metrics. Provide the ITIL / ITSM training and mentoring to all staff resources as identified. Provide professional guidance over the IT Process Owners and overall IT strategic initiatives. Required Skills: 8 - 12 YEARS experience in ITSM practice in managing various ITIL process roles, viz., Incident Manager, Problem Manager, Change Manager, Asset and/or Configuration Manager Experience in Process designing and supervising execution in at least 2 ITSM engagements ITIL 2011 Expert / ITIL 2011 Intermediate Certified Knowledge of ITSM Tools Capability to deliver ITIL Training and Workshops Excellent team management skills and inter-personal skills Excellent presentation skills, verbal and written communication skills and facilitation skills Good documentation and process flow diagramming skills Desired Skills: Graduate or Postgraduate in Management / Engineering / Computer sciences preferred   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 55170 while calling.   Other jobs in OR: Orange (1), Portland (22), Salem (38), Tigard (3), Wilsonville (2),    ITSM job openings in other states Jobs List System Administrator 2 - 128937 Create date: 04-Apr-2024 Start date : 05/06/2024 End date : 12 Months from projected start date Submission deadline : 4/11/24 at 3:00PM CST. Client info : ITS Note : * Interview Process: Teams Virtual Interviews * Anticipated length of assignment is 12 months. * Onsite or Remote? 100% Re.... (This job is for - ServiceNow ITSM Jobs in ND Bismark Administrator - (in Bismark, ND)) ServiceNow Implementation - Professional Services - 128951 Create date: 03-Apr-2024 Start date : 5/13/2024 Submission deadline : 5/6/2024 3:00:00 PM Client info : Medicaid Description : The State of Mississippi, Division of Medicaid (DOM) is seeking proposals from interested, qualified professional entities to provide planning, project mana.... (This job is for - ITIL ITSM DOM Jobs in MS Jackson Consultant - (in Jackson, MS)) ServiceNow Implementation - Professional Services - 128642 Create date: 26-Mar-2024 Start date : 4/22/2024 Submission deadline : 5/1/2024 3:00:00 PM Client info : Medicaid Description : The State of Mississippi, Division of Medicaid (DOM) in seeking proposals from interested qualified professional entities to provide planning, project man.... (This job is for - ITSM ITIL DOM Jobs in MS Jackson Consultant - (in Jackson, MS)) NSU - Help Desk Analyst 2 - (723527) Create date: 27-Oct-2023 Hybrid Start date :11/13/2023 End date :07/08/2024 Submission deadline :11/1/2023 Client info :NSU Description : Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure .... (This job is for - ITSM Jobs in VA Norfolk Analyst - (in Norfolk, VA)) GA DHS - ServiceNow Administrator (713214) Create date: 20-Jun-2023 Remote Start date :07/17/2023 End Date :06/30/2024 Submission deadline :06/26/2023 Client Info :DHS Description : *PLS do NOT submit candidates previously submitted to #710543. Certification in ServiceNow System Administration, REQUIRED (MUST UPLOAD CERTIFICATION) Key Respo.... (This job is for - ITSM Jobs in GA Atlanta Administrator - (in Atlanta, GA))     (Analyst: ITSM, ITIL, Business Systems Analyst, in Tigard, OR)

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