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ITSM JavaScript - Engineer
(Jobs in Seattle, WA)
 
Requirement id 75102
Job title Engineer
Job location in Seattle, WA
Skills required ITSM, JAVA SCRIPT, -,
Open Date 06-Nov-2018
Close Date
Job type Contract
Duration 2 Months
Compensation DOE
Status requirement not found
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Engineer: ITSM, JAVA SCRIPT, -,

Candidate must be our own W2 Employee

We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens


Job Description :


Ensuring the stability of enterprise wide information technology systems and networks by assisting with problem identification and analysis, problem resolution, and security administration. Assists with first and second level support of a continuously operational production environment. 2-4 years experience.

This role will support our enterprise ITSM service and systems (Remedy 9.1, Kinetic Data, SRS). Support duties will include incident response and work order/request fulfillment.

Story Behind the Need – Business Group & Key Projects

Business group
Team culture
Surrounding team & key projects
Purpose of this team
Reason for the request
Motivators for this nee



For a partners leave of absence, this person supports the ITSM tools, Remedy, Kentic data which supports the request tool that all of STARBUCKS uses.

This person will be 1 of 4 people who are the primary ITSM service group but part of a larger team of 9. Will not be interacting with executives, they will interact with internal customers who put in a request for something. Director may be the highest level of communication.



Run 2-week sprints, Jira board that they have a work intake that comes in for feature enhancements (not work orders). There are a couple of analysts who will get he requirements and then give the team the specs to do the work This is where the JavaScripting will come in.



Typical Day in the Role

Start & end dates
Daily schedule & OT expectations
Typical task breakdown and rhythm
Interaction level with team
Work environment description
Chance for flex hours or remote
Chance for extension later


They use Java Script to script in changes on the tool.

This is support of the application, handling incidents that come into the team, issues regarding user accounts, interface between remedy and the other interface isnt working – troubleshooting. Work orders to create or remove things in Remedy, with the re-org there will be a lot of activities around modifying teams. There could be things around the servers that run the systems are in the data center, they could be patching and troubleshooting the applications.



Will not be extending or converting --- Not looking for a senior developer

Compelling Story & Candidate Value Proposition

What makes this role interesting
Points about team culture
Competitive market comparison
Unique selling points
Value added or experience gained


Have a strong team with a lot of support from their group. Youre not alone, a great support group in the team. The partner teams that they work with are good groups. The culture at Starbucks is a positive one to come into.


Candidate Requirements

Years of experience required
Degrees or certifications required
Disqualifiers
Best vs. average
Performance indicators


2-4 years of experience supporting Remedy would be great. Most helpful if they have the experience in a large enterprise.

Top 3 must-have hard skills
Level of experience with each
Stack-ranked by importance


1


ITSM (Remedy specific must have)

2


JavaScript scripting is also a nice to have

3


Kinetic is a nice to have
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 75102 while calling.
 
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(Engineer: ITSM, JAVA SCRIPT, -, in Seattle, WA)
     
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