ITSM Troubleshooting Monitoring Documentation Consultant (Jobs in Oxford, NY)   Requirement id 117967 Job title Consultant Job location in Oxford, NY Skills required ITSM, Troubleshooting, Monitoring, Documentation Open Date 16-Jul-2021 Close Date Job type Contract Duration 30 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: ITSM, Troubleshooting, Monitoring, Documentation Description: Day-to-Day Tasks include, but not limited to: Respond to all service requests. Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 staff: monitoring work queues, opening, updating, and closing ITSM Incidents. Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation. Acts as single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products. Installation of desktop hardware / peripherals and printers. Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture. Installation of individual software packages, as needed, for all users. Use of imaging software to expedite large equipment roll-out. Support and deployment O365 Pro Plus and Office 2016. Mandatory Qualifications: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. 36 - 60 months Candidate is able to work independently, without assistance. Preferred Qualifications: 36 months experience managing support requests on a Level 2 help desk. 36 Months experience resolving hardware and software issues and troubleshooting Windows 7 and 10 applications and OS. 36 months experience utilizing VMware vSphere to remotely manage network servers 36 months experience using Remote Desktop and Active Directory 36 months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients. 36 months experience supporting Microsoft Outlook 36 months experience working with Electronic Medical Record systems. 12 months experience working in a HIPPA facility 12 months experience working with Windows Remote Admin Tools Comptia A+ or similar certification   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117967 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2),    ITSM job openings in other states Jobs List System Administrator 2 - 128937 Create date: 04-Apr-2024 Start date : 05/06/2024 End date : 12 Months from projected start date Submission deadline : 4/11/24 at 3:00PM CST. Client info : ITS Note : * Interview Process: Teams Virtual Interviews * Anticipated length of assignment is 12 months. * Onsite or Remote? 100% Re.... 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(This job is for - ITIL ITSM Jobs in NY NEWYORK Consultant - (in New York, NY)) Software Architect - 4765 Create date: 25-Mar-2021 On-site/Remote: On-site Description: Responsibilities Are you energetic and enthusiastic, as well as uniquely talented? We have a 30-month project with our client in Schenectady, NY that requires a Software Architect, Expert Consultants are needed to augment state staff with the continuing suppor.... (This job is for - ITSMDocumentation Jobs in NY Schenectady Architect - (in SCHENECTADY, NY)) (Consultant: ITSM, Troubleshooting, Monitoring, Documentation in Oxford, NY)

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