ITSM Problem Solving Skills VPN Troubleshooting Analyst (Jobs in Lansing, MI)   Requirement id 108108 Job title Analyst Job location in Lansing, MI Skills required Desktop Support, Written And Verbal Communication Skills, ITSM, Problem Solving Skills VPN Troubleshooti Open Date 09-Jul-2020 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement not found Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Desktop Support, Written And Verbal Communication Skills, ITSM, Problem Solving Skills VPN Troubleshooti Note :This individual will cover three nights (Friday – Sunday) for the 8:00 pm to 8:00 am. Prefer someone local who can work on site - will start as remote until September but expect this person to work on site by the end of the year. Candidate must be our W2 Employee. Candidate must be local : Yes We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description : This individual will cover three nights (Friday – Sunday) for the 8:00 pm to 8:00 am. Although the focus is on providing increased service, in the event of an emergency Severity 1 incident, all focus will be on resolving the Severity 1 issue. The technicians will maintain normal coverage to the best of their ability until the issue is resolved. Primarily responsible to perform the following for DDMI: Monitor systems for DDMI Manage After – hours Technical calls (TAC) Requires excellent customer service skills Perform basic troubleshooting if issues occur Experience with Active Directory user management VPN Connectivity Support Automation tool experience to assist with Deployments/Releases Windows patching experience Restart jobs if appropriate Escalate issues when appropriate Provide escort services for customers Required: Minimum of 1-4 years experience as a Desktop Support Engineer Elevated analytical and troubleshooting skills Elevated verbal, written, communication skills with the ability to communicate technical data to a wide variety of audiences Self-starter and possess level of professionalism that meets our internal and client expectations Ability to perform in a fast-paced, changing environment with multiple deadline-oriented projects Elevated experience with Windows 7, 10 OS Elevated experience using ITSM ticketing too Elevated customer service experience in face-to-face, telephone or electronic interaction with clients Elevated language and communications Skills Demonstrates elevated problem-solving techniques Strong customer service orientation Solid understanding of computer support and troubleshooting Demonstrated ability to work in a team-oriented, collaborative environment Demonstrated ability to seek solutions to problems using ones own resources Preferred: Experience with supporting environments that include infrastructure elements such as LAN, WAN, WAP, Hosting Solid understanding of ITIL concepts Experience working with PC deployments in small to midsize client community and assisting in leading effort Experience with deploying and supporting network printers Demonstrated ability to provide guidance and assist other Desktop Administrators Bachelors degree in computer science, Computer Engineering, Information Technology, Mathematics or related degree A combination of education, experience and training may be considered in lieu of a formal degree A+, MCSE certification Essential Duties & Responsibilities Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards Conceives and provides advice and guidance to colleagues regarding incidents Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities Identify, log and resolve techni   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 108108 while calling.   Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1),    Desktop Support job openings in other states Jobs List Desktop Support I -130333 Create date: 09-May-2024 Bid Limit Per Vendor : 2 Start date : 06/17/2024 End Date : 12/31/2024 Submission deadline : 5/16/2024 at 4:00pm CST. Client Info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: Long-term contract position that is renewed yearly. Jobs in WI Milwaukee Developer - (in Milwaukee, WI)) Desktop Support Tech Sr -62628 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :11/01/2024 submission deadline : 04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: On Site Description : Departmen.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Desktop Support Tech Sr -62627 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :12/31/2024 submission deadline :04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: On Site Description : Departmen.... (This job is for - Troubleshoot Jobs in GA Atlanta Consultant - (in Atlanta, GA)) CLIENT TECHNOLOGIES TECHNICIAN - INTERMEDIATE - 11189-1 Create date: 12-Apr-2024 Start date : 05/13/2024 Submission deadline : 4/19/2024 Client info : Department of Social Services Note : * INTERVIEW PROCESS (WHO WILL CONDUCT I/V, PHONE OR IN-PERSON, HOW MANY ROUNDS OF I/VS)? - INTERVIEW WILL BE BY INTERVIEW PANEL, IN PERSON OR SKYPE/TEAMS WITH VIDEO. * SCHED.... (This job is for - job Jobs in SC COLUMBIA Consultant - (in Columbia, SC)) Desktop Support III -127777 Create date: 01-Mar-2024 Start date : 04/08/2024 End Date : 06/30/2024 Submission deadline : 03/08/2024 at 4:00PM CST. Client Info : DOT Note : * Interview Process: Microsoft Teams * Duration: Through 6/30/2024 with possible extension * Remote or On-site? Candidate MUST be a WI resident or willing to relo.... (This job is for - OS Jobs in WI Madison Developer - (in Madison, WI))    Desktop Support job openings in MI Jobs List Consultant - J-11-107-253 Create date: 24-Mar-2016 start date:4/1/2016 end date:10/28/2016 submission deadline:3/30/2016 description: Are you a consultant that has experience using Office 365 and Dell Migration? This might be the perfect opportunity for you. A fortune 500 company is seeking to hire someone with the below skills. If you or anyone you know may be a g.... (This job is for - Help Desk Jobs in MI DETROIT Consultant - (in Detroit, MI)) (Analyst: Desktop Support, Written And Verbal Communication Skills, ITSM, Problem Solving Skills VPN Troubleshooti in Lansing, MI)

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