IVR AWS MS Office Strong Analytical Skills Engineer (Jobs in Newport Beach, CA)   Requirement id 99536 Job title Engineer Job location in Newport Beach, CA Skills required IVR, Cisco Experience, Cloud Experience, AWS MS Office Strong Analytical Skills Open Date 28-Oct-2019 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Engineer: IVR, Cisco Experience, Cloud Experience, AWS MS Office Strong Analytical Skills DESCRIPTION POSITION SUMMARY Pacific Life is currently in the process of migrating their existing Enterprise Contact Center/IVR applications to Amazons AWS Connect Cloud based solution. We are seeking an individual who has advanced Contact Center Experience, a passion for technology, is team oriented and can successfully implement next generation enhancements to align the Contact Centers with our Pacific Life digital strategy. The Senior Unified Communications Contact Center Engineer II will have extensive background in support of emerging technologies such as Cloud IVR, Speech Recognition, Voice Biometrics, OMNI Channel, AI, IoT, and CRM integrations •Strong knowledge of Contact Center platforms with advanced experience in Self-Service, Call Routing, Workforce Management, Call Recording, Analytics, outbound campaigns, customer journey mapping and SIP/VoIP infrastructure. •Proven expertise in defining user requirements, data analysis and designing complex call flows that will integrate with OMNI channel offerings such as email, IM, web chat and click to dial. •Solid experience with peripheral Contact Center applications and integrations including familiarity with Salesforce CRM, ServiceNow, WFM, Display Boards and analytical reporting tools. •Experience with completing a Contact Center migration from On-premise to cloud and the deployment of advanced API integrations. •Knowledge of programming languages: TypeScript, JavaScript, Python, Angular 6, CSS and HTML. (Desired) •Experience in maintaining documentation library, capturing business processes, creation of storyboards, use of all MS O365 tools, documenting business practices and training material. •General knowledge of network and security infrastructure as it relates to real-time communications and cloud services. FACTORS FOR SUCCESS • Bachelors degree in Computer Science or related field, or related work experience •7+ years background working within the IT Department in support of Contact Center services. •3+ years hands on experience supporting Cloud Contact Center services. (AWS Experience ideal) •Advanced knowledge of contact center call flows, routing, queues, analytics, and reporting. •Experience with a range of AWS services - specifically the services that impact Connect including Lambda, DynamoDB, Cloud Formation, Cloud watch, Lex, Polly, Code Pipeline. •Basic understanding/knowledge of the AWS ecosystem. •Development experience with tools such as the Serverless Framework, NPM, and the AWS CLI. •Background utilizing Microsoft Office tools (O365). •Skilled in problem solving, decision making and meeting facilitation. •Strong communication skills (oral/written) and capable of translating complex technical issues or design details and present to our business stakeholders, all levels of management and IT teams. •Outstanding time-management skills must be agile, team oriented and organized. •Strong analytical skills   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 99536 while calling.   Other jobs in CA: Anaheim (4), Brea (3), Brisbane (2), Carlsbad (3), Concord (1), Culver City (1), Cupertino (5), Downtown Los Angeles (3), El Monte (3), El Segundo (1), Foothill Ranch (2), Irvine (1), La Jolla (2), Lake Forest (1), Larkspur Landing (1), Long Island (1), Los Angeles (27), Newport (1), Newport Beach (3), Orange (2), Orange County (7), Pasadena (1), Poway (5), Rancho Cordova (1), Redwood City (3), Sacrament (1), Sacramento (19), San Diego (87), San Francisco (24), San Jose (4), Simi Valley (1), South San Francisco (1), Westlake Village (2),    IVR job openings in other states Jobs List Cloud Engineer - 116951-SP Create date: 10-May-2023 Start date : 06/05/2023 End Date : 09/30/2023 Submission deadline : 5/15 at 10AM EST. Client Info : End User Support Note: * Interviews: MS Teams video interview with camera ON. * Duration: 1 year with possible extension * Position location: Lansing: Hybrid schedule, 2 days a week.... 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Description: our client has created a team to develop artificial intelligence-based technology and appointed a lead for its newly combined payments businesses, as part of an ongoing push to strengthen its digital offerings. .... (This job is for - Jira IVR Chatbots Jobs in CA SanFrancisco Analyst - (in San Francisco, CA)) Spanish Speech IVR QA - 35599 Create date: 13-Jun-2018 Job Description : Sr. IVR QA Providing team and project support for IVR, utilizing a thorough understanding of applicable technology, tools and existing designs. Analyzes highly complex business requirements, designs and writes technical scripts and scenarios. Acts as an expert technical resource for analysis efforts. Verif.... (This job is for - IVR Jobs in CA Irvine Developer - (in Irvine, CA)) (Engineer: IVR, Cisco Experience, Cloud Experience, AWS MS Office Strong Analytical Skills in Newport Beach, CA)

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