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IVR Jira Tester
(Jobs in Miami, FL)
 
Requirement id 88118
Job title Tester
Job location in Miami, FL
Skills required IVR, Remote Access, UI Design, Jira
Open Date 04-Feb-2019
Close Date
Job type Contract
Duration 8 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Tester: IVR, Remote Access, UI Design, Jira

Candidate must be your W2 Employee.

Job Description :

IVR Tester – Contact Center Integration Team – FPL (Gulf Power Acquisition)

(3) Three openings



Perks:

Remote (Prefers onsite)
Vendors: Yes, one layer
Contract: 10+ Months – through the end of the year.
Phil knows other Managers working on this same initiative / We have placed CEs on those teams



Interview:

Phone
Skype/Zoom
F2F if local



Project:

Gulf Integration Project – very strict timeline
No time to train anyone in Nuance
Creating Test Cases using UX design documents for the Call Flow
They are using Nuance Documentation which handles all their prompts, call flows and UX – they code and develop within that system
Manual Process – Creating Documents in Excel of flows and design – transferring to a specific template – and uploading to testing suite
If someone that we find has a better way of Automating this process they would be happy to speak to them
The CE depending on time “may” also execute test cases



Teams/Environment:

Contact Center Team – Gulf Power Acquisition
Implementing a NEW system of record (SAP) – building out revenue tracking, new websites, new CRM and desktops due to acquisition and implementation of a new system of record.
Lead Integration Specialist – Nelson Aracha (that is who we talked to)
2-3 BAs beneath him that support him in making business and process decisions
(3) Openings for these Test Case Developers
Eventually will have a few Text Case Executioners
Agile Team
Constant cycle of creating the test cases and executing until they are done
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 88118 while calling.
 
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(Tester: IVR, Remote Access, UI Design, Jira in Miami, FL)
     
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