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Implementation Analytics Communication Skills Consultant
(Jobs in Phoenix, AZ)
 
Requirement id 87020
Job title Consultant
Job location in Phoenix, AZ
Skills required Implementation, Salesforce Admin, IVR Applications, Analytics Communication Skills
Open Date 08-Jan-2019
Close Date
Job type Contract
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Implementation, Salesforce Admin, IVR Applications, Analytics Communication Skills

Start Date :02/14/2019
End Date : 12/31/2019
Submission Deadline :02/14/2019

Description :

we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.


- Job Duties: - Provide operational L1 and L2 system for InContact contact center solution. - Troubleshoot and resolve availablity issues, routing issues, CTI integration issues and configuration issues. - Provide user support training users, addressing system questions. - Manage and administer user setups and configurations. - Maintain operational runbooks and configuration workbooks. - Coordinate with implementation teams for InContact roll outs. - Provide quality assurance on client deliverables - Provide technical and functional expertise to project teams - Ability to advise and direct clients on best practices for InContact implementations and optimization of implemented solutions. - Provide leadership, direction, and project management to ensure successful delivery and operations. - Ensure IT systems and applications meet the requirements of the businesses and their processes. Basic Qualifications. - 5+ years in one of the following: consulting or client service delivery - 2-5 years Telephony and contact center technologies. - 3+ years of experience with InContact administration, InContact Studio. - 2+ years experience with CTI integration with Salesforce. - 2+ years experience implementing InContact. Must have: - Good understanding of IVR configurations, OpenCTI, Impact 360, InContact Reports and Analytics, Nice call recording, adminstration interface. - Excellent written and oral communication and relationship building skills - Be self-motivated and driven to exceed customer and project goals, while contributing to a successful team and dealing with a wide variety of competing demands
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 87020 while calling.
 
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(Consultant: Implementation, Salesforce Admin, IVR Applications, Analytics Communication Skills in Phoenix, AZ)
     
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