Installation CompTIA A+ Audio Visual Solutions Video Conference VC Support Tier 2 S   Requirement id 135712 Job title Analyst Job location in Tallahassee, FL Skills required Installation, Customer Service, Microsoft Office 365, CompTIA A+ Audio Visual Solutions Video Open Date 11-Aug-2022 Close Date Job type Not specified Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Installation, Customer Service, Microsoft Office 365, CompTIA A+ Audio Visual Solutions Video Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000000995454096&anp=Ariba&community=3 Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Submission Deadline: 8/22/2022 5 pm EST Start Date: 9/5/2022 End Date : 6/30/2023 Client: Florida Department of Transportation (FDOT) Description: 4 Scope of Services Responsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls. 5 Education High School diploma or equivalent. 6 Experience 2 years of work experience in the installation, maintenance and technical support of workstation hardware. Or 2 years experience providing customer service and technical support with Microsoft Office 365 and Windows 7 or above operating system. Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for 1 year of experience. Or a Bachelor or Associate degree in Computer Science, Information Technology or closely related field from a accredited college or university. 7 Primary Job Duties/ Tasks Intermediate professional level role. The duties of this position can be broad and will include 1. Assisting the Workstation Support Supervisor with troubleshooting computer systems and related software 2. Learning about and providing technical assistance and routine maintenance of specialized software applications. 3. Providing support for other IT related hardware devices such as networked printers, smartphones, etc. 4. Providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues. 5. Perform advanced troubleshooting to determine cause of problems. 6. Installs, configures, and provides support, monitors Service Desk queue and resolves support tickets as assigned. 7. Participates in and coordinates projects, shares information and receives feedback from other OIT staff as appropriate. 8. Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items. 9. Provides Audio Visual (AV) and Video Conferencing (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment. 8 Job Specific Knowledge, Skills, and Abilities (KSAs) 1. Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment 2. Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments 3. Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware 4. Ability to do advanced troubleshooting on various manufacturers of computers 5. Ability to plan, organize, manage and track projects 6. Ability to communicate effectively both verbally and in writing 7. Ability to read, understand, and comply with the departments policies   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135712 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Installation job openings in other states Jobs List NC - Meck County - Service Support Analyst- Junior (729120) Create date: 06-Feb-2024 Hybrid Start date :02/26/2024 End Date : 06/28/2024 Submission deadline : 02/12/2024 Client Info : Mecklenburg County - Information Technology Services - Technical Services Description : ------------------------------------------------------ ***This is a hybrid position. 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