Intune Android IOS Tablet Computing Cherwell Development Programming Troubleshoot I   Requirement id 115780 Job title Consultant Job location in Louisville, KY Skills required Technical Aptitude, Intune, Mobile Device Management, Android IOS Tablet Computing Cherwell De Open Date 06-Apr-2021 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Technical Aptitude, Intune, Mobile Device Management, Android IOS Tablet Computing Cherwell De start date:4/16/2021 End date:10/31/2021 submission deadline: April 12, 2021 at 5:00 pm (ET) NOTE: * You are invited to submit 2 resumes for candidates in response to the attached Request for Quotation (RFQ) number 026772-9156 Description: Technical Support Center- Microsoft Intune Technical Support Assignment Description: Contract position for a Microsoft Intune Technology Support Center Technical Support resource, 1st shift: • Attendance is extremely important for this position. The successful candidates will be required to work 1st shift, which is Monday – Friday, 8:00am – 4:30pm. • Has 1 – 3 years IT (Information Technology) and phone support experience. • Demonstrates soft phone skills, interpersonal skills, and customer service skills. • Will use soft phone skills, and technical aptitude to provide Microsoft Intune telephone technical support to internal LGE-KU clients. • Has 1 – 3 years of troubleshooting experience with Androids, iOS, tablets, and Chromebooks. • Will utilize various knowledge repositories (Knowledge Articles, job aids, etc.) within the LG&E-KU infrastructure environment to assist with creating troubleshooting, diagnosing, routing, and resolving Microsoft Intune incidents. • General understanding of Microsoft Intune MDM (Mobile Device Management). • General understanding of Microsoft 365, Azure and Cisco Jabber. • Provide and perform Microsoft Intune troubleshooting and problem resolution. • Using an incident tracking application, create, troubleshoot, diagnose, resolve, or route client incidents according to service level agreement. Will also receive assistance from tenured personnel to resolve client incidents. Skill Set Requirements and Capabilities: To provide Troubleshooting Support candidates should have: • Technical aptitude. • Basic understanding (1 – 3 years experience) utilizing XenMobile/Intune MDM (Mobile Device Management) tools to support Android, iOS, tablets, and Chromebooks. • Basic understanding on how to troubleshoot Android, iOS, tablets, and Chromebooks. • Basic understanding (up to 3 years experience) using an incident tracking tool or Cherwell. The successful candidate will create, troubleshoot, diagnose, maintain, route, and resolve incidents using knowledge repositories (Knowledge Articles, job aids, etc). Will also receive assistance from tenured personnel to resolve client incidents according to IT service level agreement.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 115780 while calling.   Other jobs in KY: Cynthiana (1), Louisville (4), Remote (2), Unknown (17),    Technical Aptitude job openings in other states Jobs List Business Analyst 2 - 435186 Create date: 10-Nov-2015 Description: The Client is seeking to procure the services of a Business Analyst. This position will gather requirements, establish standards for project initiation, construct templates and job aids, and identify and document gaps in business process for all nine departmental divisions. Quality Assurance, Test Management and Project Mana.... (This job is for - Business Analyst Jobs in DE Dover Analyst - (in Dover, DE))     (Consultant: Technical Aptitude, Intune, Mobile Device Management, Android IOS Tablet Computing Cherwell De in Louisville, KY)

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