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Requirement id 134881
Job title Developer
Job location in Georgia, GA
Skills required Java/J2EE, JAVA SCRIPT, Apache, TOMCAT BEA WebLogic Unix System Adminisr
Open Date 01-Jul-2022
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Developer: Java/J2EE, JAVA SCRIPT, Apache, TOMCAT BEA WebLogic Unix System Adminisr

Start date :07/25/2022

End Date :06/30/2023

Submission deadline :07/15/2022

Client Info :GDOT - IT App

Description :

Responsibilities
• Contribute to the effective and efficient handling of all levels of technical support cases from basic user
questions to issues requiring more in-depth technical and problem-solving skills
• Listen to customer concerns and issues, use appropriate troubleshooting and problem analysis techniques to
isolate root cause of problems, and recommend appropriate solutions to the customer to resolve the problem.
• Independently diagnose and resolve problems related to our applications
• Research, troubleshoot and resolve escalated customer issues
• Requires working at a fast pace, across multiple cases while maintaining close attention to detail.
• Ensure detailed recording of issues in tickets for engineering work.
• Facilitate communication between customers and other teams in the resolution of issues

Preferred technical skills include:
• Configuration and support of enterprise software applications
• Use of ServiceNow Platform a plus
• Knowledge of Oracle and/or MS SQL Server, including the ability to write SQL queries
• Knowledge of application servers such as Apache, Tomcat, and BEA WebLogic
• Knowledge of Windows and Unix server operating systems
• Knowledge of git code repositories
• Experience with Eclipse IDE
• Experience in developing web applications in.NET environment using C# and ASP and ADO with Microsoft
Visual Studio .NET (6 months of more) is a plus
• Experience working with third party vendors (e.g. creating Oracle Support tickets)

Requirements:
• At least 3 years experience as a support specialists in large business enterprise of 1,000 people or more
• Bachelors degree in Information technology (software engineering or software development) or other
sciences related area, or equivalent work experience.

The successful Support Developer is expected to work closely with our customers while making sure that our larger organization is kept abreast of product strengths and weaknesses. The Java Support Specialists is expected to provide guidance to other support team members. This requires a unique blend of technical expertise and customer facing skills. Our applications are both custom-built in-house products as well as third-party off-the-shelf products with customizations. Regular application validation is required due to infrastructure or component upgrades and patches.

This role requires a high degree of independence, ownership and responsibility for customer success. Support Developer is expected to be highly resourceful at responding to and managing customer issues in a timely manner. Thus the successful candidate must be skilled at developing and maintaining professional relationships with peers as well as colleagues in other departments and geographic locations.

This position is in Midtown Atlanta. However, full-time remote is allowed for this position.


Position is not intended to travel; however, there may be a chance possibility for occasional travel to Georgia DOT sites throughout the state to meet with business units. Georgia DOT will reimburse authorized travel expense lodging and meals. Georgia DOT will reimburse authorized travel use of a personal vehicle use. All travel expense reimbursement shall be in accordance with State Accounting Office Travel Policy: https://sao.georgia.gov/state-travel-policy

The position end date is set for the end of the Georgia DOT fiscal year. Georgia DOT may exercise the option to renew contracts in one year increments. Several successful consultants have continued working for several years with contract extensions. However, Georgia DOT is under no obligation to extend contracts and ma
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134881 while calling.
 
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