Java C++ vb.net Engineer (Jobs in WILMINGTON, DE)   Requirement id 9145 Job title Engineer Job location in Wilmington, DE Skills required Genesys Framework, Business Analysis, Java, C++ vb.net Open Date 22-Mar-2012 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: Genesys Framework, Business Analysis, Java, C++ vb.net [Note: Dead line: 03-27-2012] [Note : Start Date : 03-21-2012 End Date : 09-21-2012] Description: Client is seeking a IVR Developer for one our leading Financial clients in Wilmington, DE. Prioritizes, scopes, estimates, and manages the team(s) responsible for the development and implementation of engineering solutions. Includes people management responsibilities as well as team budget responsibilities. Frequently anticipates problems and analyzes ways to mitigate the risk. Articulates the business value and impact of advanced technical and non-technical information and understands when to escalate issues. Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue. Documents small-to medium-scale projects and delivers presentations with minimal supervision. Dissects complex situations and refocuses on critical technology tasks. Must have a high degree of technical expertise/professional mastery to recommend process improvements. Is often consulted by peers and seen as the informal leader on tactical problems. Responsible for coaching and mentoring less experienced team members. (1) advanced understanding of LoB technology drivers and their impact on architecture design (2) advanced understanding of performance and monitoring (3) Proficient in more than one specific infrastructure technology (4) advanced understanding of best practices and JPMChase policies (5) advanced troubleshooting skills (6) Technical certifications as required. This individual may lead several teams that may cross project boundaries, but typically will be responsible for both deliverables and projects. Required Skills: Genesys framework, SCI, CME, CCPulse, IRDesigner, ICON/CCON Genesys Call Routing CTI, WebPhone/soft phone and Desktop Integration Inbound /Outbound Call Blending and dialer Integration with Screen Pops and Soft Phone functionality Knowledge in building IP enabled Contact Center (maintaining redundancy and recoverability) Soft Phone development for IP Contact Center Voice and Data Network Infrastructure knowledge VXML knowledge IVR Application knowledge Resource Planning and Management Oversee project implementation Conduct Performance Management Review Business Requirements Analysis Information Systems Knowledge Knowledge in the Java , C++, VB and .NET development environment WEB Service Subversion Source Code Control Knowledge in Eclipse, NetBeans for Java applications (Open Source Products Strategic Technology Planning Must be familiar with full software development lifecycle and development tools such as Subversion Responsibilities: Collaborate with Risk Management to determine security needs and schedules Security scanning for all new and existing servers Disaster recovery planning/testing including system documentation Security/OSP reviews of external vendors Partner with technical teams and external suppliers to ensure sufficient system capacity System monitoring for all new and existing applications Work with internal businesses and technical partners to provide requirement and commitment estimations Contribute in technical design sessions and provide subject matter expertise on Genesys framework, MIS, Voice and Data Provide design recommendations for developing and integrating applications per specifications Collaborate with the IVR, Business, Desktop Applications, MIS, Voice and Data Network, Avaya Voice teams to resolve production issues and/or implement new solutions Manage the development of custom application and WebPhone interfaces (Java and .Net) Manage the development of Genesys Call Routing strategies and the Genesys CME environment Assure that the Genesys and WebPhone application infrastructure is manage   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 9145 while calling.   Other jobs in DE: Dover (1), Wilmington (3),    Genesys Framework job openings in other states Jobs List Senior Telecom Analyst - ITS43_TelecomAnalyst_FY12_DOT_002 Create date: 05-Jun-2012 [**Note : Close Date: 06/11/2012 05:00PM**] [Note : Contract Length: 1 year(renewable)] Description : Duties: The incumbent of this position will be assigned to Information Technology and will report to the IT Telecom Manager. This person will be the key liaison for day to day operations and application suppo.... (This job is for - job Jobs in MA NorthQuincy Analyst - (in North Quincy, MA)) Genesys Engineer Create date: 18-Aug-2011 [Note : It is a Genesys Engineer, not a developer position] Details: • Genesys framework installation, configuration and best practices on an Avaya platform • Knowledge of Genesys interaction server installation, configuration and integration • Experience with outbound component interactions such as outbound contact server.... (This job is for - Jobs in OH Columbus Engineer - (in Columbus, OH))     (Engineer: Genesys Framework, Business Analysis, Java, C++ vb.net in Wilmington, DE)

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