Java Javascript API Python 2.2 Troubleshoot Web API Engineer (Jobs in Lansing, M   Requirement id 142378 Job title Engineer Job location in Lansing, MI Skills required C#, C++, Java, Javascript API Python 2.2 Troubleshoot W Open Date 20-Jul-2023 Close Date Job type Contract Duration 13 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: C#, C++, Java, Javascript API Python 2.2 Troubleshoot W start date : 08/01/2023 End date : 09/30/2024 submission deadline : 7/28 at 10AM EST. client info : End User Support Note : * Interviews: MS Teams video interview with camera ON. * Duration: 1 year with possible extension * Position location: Lansing: Hybrid schedule, 2 days a week in office REQUIRED. Tuesday & Wednesday. NO REMOTE OPTION Local and Non-local candidates can apply. MUST BE WILLING TO RELOCATE Description : NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: • Confident in a client facing role and possess the ability to manage multiple stakeholders. • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. • Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). • Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions. • Skills based routing design and implementation for voice, chat, email, and SMS contact center technology • Works with the Architecture team to design, develop, and deploy APIs, consume APIs. • Understand business requirements with the ability to translate to technical requirements • Prepare design documents based on business requirements for the application development • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets. • Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement. Skills: Critical: • Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] • NICE CXOne Studio experience [3+ years of experience preferred] • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience preferred] • Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience preferred] Desired: • Experience in Contact Center Dashboard Creation • Experience with Salesforce • Base knowledge of intersystem networking, and data traffic flow between components. • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 142378 while calling.   Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1), C# job openings in Lansing, MI Jobs List Programmer Analyst 5 - 128691 Create date: 27-Mar-2024 Start date : 05/06/2024 End Date : 1 Years from projected start date Submission deadline : 4/3/2024 at 10am EST Client Info : MDE Note : * Duration: 1 year with extension possible * Hybrid: Will need to be onsite from day 1, two days a week. NO REMOTE ONLY OPTION. * L.... (This job is for - Angular Teamwork Jobs in MI Lansing Analyst - (in Lansing, MI)) Programmer Analyst 5 -126435 Create date: 26-Jan-2024 Start date : 02/26/2024 End Date : 09/30/2024 Submission deadline : 2/2/2024 at 10am EST Client Info : LEO Note : * Interview Process: In-person. Candidates must be available for an in-person interview. * Duration: Until 9/30 with extension likely * Hybrid: Local candida.... 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