Jira Communications SLA Written And Verbal Communication Skills AGILE Project Consul   Requirement id 70143 Job title Consultant Job location in Chicago, IL Skills required Tier 2/3 Support, Jira, Communications, SLA Written And Verbal Communication Ski Open Date 24-May-2018 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Tier 2/3 Support, Jira, Communications, SLA Written And Verbal Communication Ski Job Description : Apex Systems is seeking a Jira Support Technician to maintain over 400 JIRA Projects for our client in Downtown Chicago. You will be responsible for adding users, performing basic migrations, working with end users, customizing fields, and answering JIRA related questions from Agile project teams. Description: 1. Provide world-class Tier 2 and Administrator customer service / support that is comprehensive in nature from inception through closure in accordance with defined service-level agreements (SLAs) for JIRA and other supported applications and/or Add-ons/Plug Ins. 2. Resolves unresolved Tier 1 Support items primarily through research and analysis, troubleshooting and recreation of issues within the defined SLA. 3. Thoroughly and accurately documents details around the request and resolution in language that is digestible and readily understood by peers in the source system. This includes actions taken, next steps, follow-up, escalations and information communicated to the requester. 4. Liaise with Tier 1 Support, Tier 2 Support / Administrator and end-users (Technology, Business, Vendor) to resolve business issues. 5. Develops and maintains reference materials (procedures, FAQs, training, operating manuals, etc.) used for support of JIRA and the supported Add-ons/Plug Ins. 6. Ensure communications (verbal, written) are clear, concise and appropriate to the audience. 7. Escalate requests to the Business Owner / Administrator as appropriate. 8. Provide internal training on supported applications and processes to peers; this includes cross-training. Acts in the capacity of “train-the-trainer” to the Tier 1 Support team members. 9. Perform impact assessment for “new” and “change to” existing application functionality requests, including Add-ons/Plug Ins. 10. Perform defect validation and post-implementation validation. 11. Define, compile and report metrics. 12. Collaborate with stakeholders to understand request, assess impact, propose solutions, implement change and bring item to closure. Work constructively with all parties involved with the task execution and take prompt action to identify and address challenges/conflicts that may arise. 13. Respond to support inquiries with a sense of urgency. 14. Adhere to defined processes and procedures. 15. Be client focused, satisfaction oriented and inclusive. 16. Proactively communicates status/progress, challenges and escalations to management without prompting. 17. Uses problem solving, critical thinking skills and independent thinking to overcome challenges. 18. Adapts to cultural and organizational climates across global teams and partners with them on resolutions. 19. Perform ad-hoc requests as requested.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 70143 while calling.   Other jobs in IL: Chicago (77), Deerfield (7), Des Plaines (2), Downers Grove (7), Downtown Chicago (5), DT Chicago (2), Elk Grove (3), Elk Grove Village (24), Elkgrove Village (1), Evanston (1), Lake Forest (1), Lincolnshire (4), Northbrook (3), Oak Brook (5), Oakbrook (1), Oakbrook Terrace (5), Round Lake (3), Schaumburg (4), South Barrington (1), Springfield (2), Vernon Hills (6), Warrenville (7),    Tier 2/3 Support job openings in other states Jobs List PR127116-R15442 Security Mngmt-Security Analyst-B Inter -SP Create date: 17-Nov-2022 Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000001034032770&anp=Ariba&community=3 Note: There will be approximately 1176 hours granted to this position Note: TransTech is accepting ONE (1) candidate submission per vendor for this INCUMBENT position. Submission Deadline: 11/21/.... (This job is for - job Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) ITS63 DOT IT Service Delivery Specialist 005 -SP Create date: 28-Feb-2020 Bid Number: BD-20-1030-0P100-0P110-46596 Note: Online Submission Hourly rate: $43 to $50 Note: RTR form must be submitted Note: Initial contact by phone, interview may be in person Submission Deadline: 3/2/2020 04:00:00 PM Start Date: 3/13/2020 End Date: 9/12/2020 Client: Department of Tran.... (This job is for - Installation Jobs in MA Boston Specialist - (in Boston, MA)) ITS63 DOT IT Service Delivery Specialist 004 Re-Post -SP Create date: 02-Oct-2019 Bid Number: BD-20-1030-0P100-0P110-44570 Note: hourly rate: $43 to $50 Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 10/9/2019 04:00:00 PM EST Start Date: 10/21/2019 End Date: 1/30/2020 Client: Department of Transportation Troubleshooting Jobs in MA Boston Specialist - (in Boston, MA)) Doc137043 FDOT Job 2210 Customer Support Analyst B Int -SP Create date: 01-Jul-2019 Exhibit B: Resume Self-Certification Form must be submitted. Note: OIT is accepting ONE (1) candidate submission per vendor for this NEW position. Submission Deadline: 7/7/2019 2:30 AM EST Start Date: 8/1/2019 End Date: 6/30/2020 Client: Florida Department of Transportation Description: Troubleshooting Jobs in FL Tampa Analyst - (in Tampa, FL))     (Consultant: Tier 2/3 Support, Jira, Communications, SLA Written And Verbal Communication Ski in Chicago, IL)

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