Jira Leadership Experience Communication Administrator (Jobs in Chicago, IL)   Requirement id 70148 Job title Administrator Job location in Chicago, IL Skills required Jira, Agile Experience, Data Analysis, Leadership Experience Communication Open Date 24-May-2018 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Administrator: Jira, Agile Experience, Data Analysis, Leadership Experience Communication Job Description : It is seeking a JIRA Administrator to maintain over 400 JIRA Projects for our client in Downtown Chicago. You will be handling migrations, work flows, dashboards, schemas, and changing views to modify, test, and document work flows Description: 1. Provide world-class Tier 2 and Administrator customer service / support that is comprehensive in nature from inception through closure in accordance with defined service-level agreements (SLAs) for JIRA and other supported applications and/or Add-ons/Plug Ins. 2. Resolves unresolved Tier 1 Support items primarily through research and analysis, troubleshooting and recreation of issues within the defined SLA. 3. Thoroughly and accurately documents details around the request and resolution in language that is digestible and readily understood by peers in the source system. This includes actions taken, next steps, follow-up, escalations and information communicated to the requester. 4. Liaise with Tier 1 Support, Tier 2 Support / Administrator and end-users (Technology, Business, Vendor) to resolve business issues. 5. Develops and maintains reference materials (procedures, FAQs, training, operating manuals, etc.) used for support of JIRA and the supported Add-ons/Plug Ins. 6. Ensure communications (verbal, written) are clear, concise and appropriate to the audience. 7. Escalate requests to the Business Owner / Administrator as appropriate. 8. Provide internal training on supported applications and processes to peers; this includes cross-training. Acts in the capacity of “train-the-trainer” to the Tier 1 Support team members. 9. Perform impact assessment for “new” and “change to” existing application functionality requests, including Add-ons/Plug Ins. 10. Perform defect validation and post-implementation validation. 11. Define, compile and report metrics. 12. Collaborate with stakeholders to understand request, assess impact, propose solutions, implement change and bring item to closure. Work constructively with all parties involved with the task execution and take prompt action to identify and address challenges/conflicts that may arise. 13. Respond to support inquiries with a sense of urgency. 14. Adhere to defined processes and procedures. 15. Be client focused, satisfaction oriented and inclusive. 16. Proactively communicates status/progress, challenges and escalations to management without prompting. 17. Uses problem solving, critical thinking skills and independent thinking to overcome challenges. 18. Adapts to cultural and organizational climates across global teams and partners with them on resolutions. 19. Perform ad-hoc requests as requested. Requirements: • Client service centric • Agile Experience • Analytical thinker that is expert at problem solving, conflict resolution, negotiation and decision making • Operates independently most of the time with minimal supervision • Performs data analysis / research and assesses impact (change impact). For example, workflow migration requests (boards, timelines, etc.) • Decomposes and translates requirements • Performs application and interface troubleshooting • Leadership • Proficient in JQL queries   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 70148 while calling.   Other jobs in IL: Chicago (77), Deerfield (7), Des Plaines (2), Downers Grove (7), Downtown Chicago (5), DT Chicago (2), Elk Grove (3), Elk Grove Village (24), Elkgrove Village (1), Evanston (1), Lake Forest (1), Lincolnshire (4), Northbrook (3), Oak Brook (5), Oakbrook (1), Oakbrook Terrace (5), Round Lake (3), Schaumburg (4), South Barrington (1), Springfield (2), Vernon Hills (6), Warrenville (7), Jira job openings in Chicago, IL Jobs List JIRA Developer-10415 - 72074 Create date: 17-Feb-2021 Candidate must be our W2 Employee. Client Company: US Cellular-Schaumburg-NOC Job Description: We are looking for creative, brilliant, passionate, enthusiastic and experienced Atlassian JIRA and Confluence Systems Administrator to join the team to design and deliver platform with a sharp customer focus. We are seeki.... 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