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Kronos Public Sector Application Management Outsourced Environment Consultant
(J
 
Requirement id 92890
Job title Consultant
Job location in Columbus, OH
Skills required Kronos, PMP Certification, Team Management, Public Sector Application Management Out
Open Date 23-May-2019
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Kronos, PMP Certification, Team Management, Public Sector Application Management Out

Note:

Local candidates are highly preferred.

Onsite interviews are required.

Description:

Mandatory: In a team lead role:

Lead of a Kronos system production support team in the last 3 years.
5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience. 5+ years of experience must have been in the calendar years 2008 to present.
Experience with large workforce use of Kronos (i.e. over 10,000 employees)
Experience supporting Kronos for union/bargaining unit workforce
This position requires this contractor to work on-site five (5) business days a week

Preferred: Hands on experience with the following:

WFC Configuration and alignment with Organization Pay Rules
WFC Mobile Application Support
Time Clock Management/Management of Time Cards
Intouch
Series 4000
Other time capture devices
Integration to PeopleSoft Application
BizTalk
Workforce Integration Manager
WFC Architecture and Technology support including SQL Server database support
Public Sector experience
Application management/outsourcing experience
Kronos application patch, bundle, or image experience (WFC 7.0 or higher)
Excellent verbal and written communication skills
Ability to interface and resolve issues across all levels of an organization
Writing WFC reports

Preferred Education and Training:

4 year college degree
Training in Employee Supervision/Management and/or Program Management
Project Management Professional (PMP) certification
Kronos WFC training courses (please list)

Work Breakdown:

50%: Team Management
30%: Kronos support as described in this document
20%: Interaction with customers (agency business owners) and Kronos timekeeper license user

Role Description:

Manage a small team of Kronos support personnel that provide technical and functional support of the the clients Kronos Application for approximately 20,000 Users (Note, the number of Kronos users should double in the foreseeable future)
Ensure Quality Assurance and consistency over the work product
Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application
Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application
Consult on application aspects of break/fix approaches and planned enhancements
Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application
Work to understand customer issues and communicate these issues to various stakeholders
Maintain the Kronos Workforce Central Operation Processes
Proactively identify and implement service improvements in operational delivery processes
Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment
Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation
Document results of analysis in Event / Incident Management database
Help drive Kronos Workforce Central performance improvements
Assist in validating Kronos Workforce Central contract performance
Customize Kronos software to meet the States needs
Program SQL based queries and views to develop interfaces and customized reports
Provide program specific training and follow-up support for new agencies
Develop documentation for t
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 92890 while calling.
 
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(Consultant: Kronos, PMP Certification, Team Management, Public Sector Application Management Out in Columbus, OH)
     
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