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LAN Troubleshooting Helpdesk Analyst
(Jobs in Dublin, OH)
 
Requirement id 61652
Job title Analyst
Job location in Dublin, OH
Skills required Service Management Tool, LAN, Troubleshooting, Helpdesk
Open Date 08-Jun-2017
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Service Management Tool, LAN, Troubleshooting, Helpdesk

Help Desk Analysts whose role will involve providing telephone-based technical support services via phone to employees, agents, and contractors. As an IT Service Desk Technician, you will follow documented call handling procedures to manage inbound contacts and document relevant information in a Service Management tool, while providing excellent customer service and technical support services.

The ideal candidate will be good at multi-tasking in many different applications, and possess the ability to comfortably type while talking. He/she should be able to control a conversation while expressing appropriate empathy and energy directed towards providing a technical solution for the caller.

Skills required include:

* Experience with a Service Management tool, such as HP Service Center or ServiceNow
* Experience using Remote Tools, such as Go To Assist or Citrix
* Experience troubleshooting network connectivity, including LAN, broadband and VPN, 802.11 wireless and cellular-based internet services (such as Verizon MiFi)
* Experience troubleshooting and using Windows based operating systems in a corporate environment
* Experience using and troubleshooting email applications, such as Outlook or Lotus Notes
* Experience using and supporting the use of smartphones for business, including the use of business email applications such as Good Mobile.
* Experience providing help desk type services in another large corporate environment, in support of both standard technologies such as desktop software and printing, as well as business applications for an insurance, financial, or related industry
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 61652 while calling.
 
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