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LAN/WAN Installation Configuration Resolving Network Issues Backup And Restore Method
 
Requirement id 94261
Job title Specialist
Job location in Boston, MA
Skills required LAN/WAN, Installation, Configuration, Resolving Network Issues Backup And Rest
Open Date 25-Jun-2019
Close Date
Job type Not specified
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Specialist: LAN/WAN, Installation, Configuration, Resolving Network Issues Backup And Rest

Bid Number: BD-19-1060-ITD00-ITD00-41268
Note: Email Submission

Note: Maximum number of resumes per ITS63 Vendors: 3
Note: Number of Positions to be filled: 1

Submission Deadline: 7/2/2019 05:00:00 PM EST
Start Date: 7/15/2019
End Date: 6/30/2020

Client: Executive Office of Technology Services and Security

Description:

This Deskside Support Specialist is a staff augmentation resource for the Chief Medical Examiners Office. The candidate must be comfortable being around cadavers. The candidate cannot be sensitive to smell. IT Support work may be done on PC carts that are outside of the morgue rooms.

Responsibilities:
As a Deskside Support Specialist you will provide service, support, and maintenance for the Executive Office of Public Safety and Security local area networks along with the development and implementation of technical projects throughout the EOPSS. The Deskside Support Specialist ensures IT issues are addressed, resolved, escalated, communicated and tracked while focusing on customer service and end user satisfaction. This position will also assist in managing LAN operations at Site, software and hardware installations, inventory control, and second level training.

Asset Management:
• Maintain inventories of all EOPSS IT assets
• Implement EOPSS IT enterprise images for PCs (Desktop/Laptop)
• Install operating systems and software; patch systems and protect against viruses/malware
• Install, configure, and troubleshoot devices; utilize IT tools for remote management of desktops and laptops, track inventory, push patches and upgrades

Technical & Desktop Support:
• Provide user friendly, on-hand support to the users in multiple locations
• Inform customers on the status of their requests and ensure customer satisfaction
• Handle tickets effectively within timeframes outlined in service level objectives
• Assist Telecom with movement of IP phones as required
• Act as the contact person for office wiring/cable installations
• Install, configure and support state issued mobile devices and other tech devices such as iPads and tablets
• Perform system analysis and troubleshooting functions as they relate to the LAN/WAN infrastructure
• Install and maintain communication connections between workstations, printers, etc.
• Assist in server installation/maintenance and act as liaison between vendors and third level support for LAN/WAN peripherals such as switches, routers, modems, hubs etc.
• Assist with:
o Local backup and restore process to include swapping tapes, restoring files, and transfer of media
o Troubleshooting and resolving Network issues
o Monitoring and maintaining the health and integrity of the network
o Local backup and restore process
o Site specific projects as related to network infrastructure & server support

Administration Support/Workflow:
• Work collaboratively with internal and external groups to improve overall customer service and support
• Perform timely response and support during scheduled and authorized non-business hours
• Clearly communicate and/or escalate any IT operations issues or disruptions (planned or unplanned) to minimize user impact
• Complete all activities within EOPSS security policies and practices to insure the safety and privacy of data, its clients and its resources.
• After hours support as authorized and required


Required knowledge, skills & abilities:
• 5+ years of relevant experience supporting Microsoft Operating Systems preferably in a service desk environment with a helpdesk ticketing system and call queue
• Must be able to handle high pressure scenarios in a timely fashion
• Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, Microsoft Office Suite, W
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 94261 while calling.
 
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