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LAN/WAN Networking Network Troubleshooting Windows Server 2008 – 2012 Microsoft Off
 
Requirement id 91577
Job title Specialist
Job location in Boston, MA
Skills required LAN/WAN, Lan/Wan Infrastructure, Microsoft Suite, Networking Network Troubleshooting Windo
Open Date 24-Apr-2019
Close Date
Job type Not specified
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type Phone Screen and Face to Face interview
   Email Recruiter: coolsoft
Job Description Specialist: LAN/WAN, Lan/Wan Infrastructure, Microsoft Suite, Networking Network Troubleshooting Windo

Bid Number: BD-19-2018-CNB-CNB-38717

Note: Email Submission
Maximum number of resumes per ITS63 vendor: 10

Submission Deadline: 5/8/2019 05:00:00 PM EST
Start Date: 5/20/2019
End Date: 11/19/2019

Client: Cannabis Control Commission

Description:

Position Summary:
Under the direction of the Manager of Infrastructure and Applications, the Help Desktop Specialist will provide desktop support and help desk functionality for the Commission. Desktop support is defined as, but not limited to managing LAN operations at site, software and hardware installations, inventory control and management, troubleshooting, network account management, and second level training
Responsibilities

1 of 2 4/24/2019 @ 11:26:24 AM

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Support and maintain Commission PCs, laptops, printers and peripherals;
• Manage the Asset Management Tracking System by collecting, recording and maintaining inventory of all technology assets;
• Provide software and device training at the managers discretion with a view towards process improvement;
• Communicate all system related issues to Commission staff through channels set forth by their supervisory and management staff;
• Responsible for software installation and license management, inclusive of procured and internally developed solutions;
• Perform system analysis and troubleshooting functions for LAN/WAN infrastructure;
• Install and maintain communication connections between workstations, printers, etc.;
• Interface with and liaise third level support for LAN/WAN peripherals such as switches, routers, modems, hubs, servers, etc.;
• Acts as the onsite contact for all office wiring/cable installations;
• Primary contact for all voice support, including VOIP and cellular;
• Owner of all office moves, adds, and changes of staff and/or equipment;
• Troubleshoot application functionality and availability challenges;
• Acts as the liaison for systems related issues between the Commission and the Executive Office of Technology Services and Security (EOTSS);
• Maintains the commission Desktop image and device configuration protocols;
• Responsible for problem escalation through appropriate channels of all systems related issues.

OTHER DUTIES AND RESPONSIBILITIES
• Maintain the highest standards of personal, professional and ethical conduct and support the Commissions goals for a diverse and culturally aware workforce;
• May be required to travel throughout the Commonwealth to various sites as needed or requested; • Required to 35 pounds and push 65 pounds of computer equipment;
• Assumes personal responsibility to maintain technical proficiency.
Qualifications
• Bachelors Degree in Business, Computer Science, Management Information Systems, or related field from an accredited institution of higher education required; Advanced degree preferred;
• Minimum 3-5 years technical support experience;
• Demonstrated experience supporting the Microsoft suite of products. Preference given to applicants with relevant Microsoft Certifications: MCDST, MCSE, MCSA, MTA;
• A+ certification preferred.
• Experience with mobile devices – smartphones, iPad, Mobile Device Management;
• Experience with network troubleshooting - DHCP, DNS, IP schema, bandwidth and availability testing;
• Experience supporting Windows 2007 and 2010, MAC experience preferred;
• Experience supporting Windows Server 2008 and 2012;
• Experience supporting The Microsoft Office365 suite of applications;
• Experience working with people from diverse cultural and ethnic backgrounds.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 91577 while calling.
 
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