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Lansweeper Mentoring Trainer TroubleShooting Skills Support Test User Documentation
 
Requirement id 109754
Job title Consultant
Job location in Albany, NY
Skills required Desktop Support Technician, Lansweeper, Mentoring, Trainer TroubleShooting Skills Support T
Open Date 02-Sep-2020
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Desktop Support Technician, Lansweeper, Mentoring, Trainer TroubleShooting Skills Support T

Note:

* On-site/Remote: On-site

* Interview: Phone or video call

* Please be advised responses are due no later than 9/7/20.

Responsibilities

Are you a Tech junkie or IT geek? We have a 3-month project with our client in Albany, NY that requires a Junior Desk Top Support

Setup/deploy computers with custom images, troubleshoot computer software/hardware issues, use inventory tracking system to document computer information.

Day-to-Day Tasks include, but not limited to:

Guidance of technical staff
Provide training, support, and troubleshooting.
Review and test new technologies.
Respond to all service requests.
Use of LanSweeper.
Document user request or issue document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
Acts as single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
Installation of desktop hardware / peripherals, printers, and thin clients.
Installation of individual software packages, as needed, for all users.
Use of imaging software to create custom images and expedite large equipment roll-outs.
Support and deploy O365 and Office 2016.

Mandatory Qualifications:

Work in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms – beyond that of a Programmer.
12 - 36 months

Preferred Qualifications:

36 months experience supervising and providing technical support for level 2 help desk staff.
24 months experience utilizing VMware vSphere to support virtual desktops including linked clones.
36 months experience using LanSweeper, Remote Desktop and Active Directory, all three are required.
24 months experience using ITSM service desks.
24 months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS.
36 months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
24 months experience in network monitoring, permissions and troubleshooting user accounts.
24 months experience with the installation and support of Microsoft Office suites in an enterprise environment.
24 months experience managing equipment inventory
24 months experience scripting in a Windows environment
24 months experience troubleshooting Windows 10 OS and applications.

Languages

Must have

English Native or bilingual proficiency

Additional vendor information

Candidates need to meet 60% of the Preferred Qualifications to qualify for the position,
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 109754 while calling.
 
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(Consultant: Desktop Support Technician, Lansweeper, Mentoring, Trainer TroubleShooting Skills Support T in Albany, NY)
   
 
     
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