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Linux/Unix ACD IVR Firewalls Engineer
(Jobs in Madison, WI)
 
Requirement id 63474
Job title Engineer
Job location in Madison, WI
Skills required Linux/Unix, ACD, Cisco Router, IVR Firewalls
Open Date 21-Aug-2017
Close Date
Job type Not specified
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: Linux/Unix, ACD, Cisco Router, IVR Firewalls

Start Date : 09/04/2017
End Date : 06/30/2018
Submission Deadline : 08/24/2017
Description :

Generally responsible for implementing and supporting Automated Call Distribution (ACD) solution, leveraging network and communication technologies on an enterprise scale. Assessing existing system and network configurations and making recommendations based on product specifications. Configuring equipment and software to meet business needs, training others on the solution, and documenting the solution for ongoing support. Functioning as part of a team on large projects, and individually providing troubleshooting and support services. Providing technical support and assisting with the design of the enterprise ACD solution. Requires experience in the technical services and support field as well as experience in network administration (DHCP, DNS, routers, firewall, etc.), Systems Administration in Unix/Linux, Voice Technologies (VoIP, SIP, IVR). ACD/Network Engineer capabilities with 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Specific experience in implementation, configuration and support of the Genesys ACD product line is required, as follows:

Position #1: GIR (General Interaction Recording) administration, including MCP (Media Control Platform) and Recording; WDE (Workspace Desktop Edition) and general client side support; Manage entire agent experience and configuration of options.

Position #2: System Administration; Genesys Deployment; E Services; Application Support and Troubleshooting.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 63474 while calling.
 
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(Engineer: Linux/Unix, ACD, Cisco Router, IVR Firewalls in Madison, WI)
     
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