MCITP MS Office O365 Experience A+ Specialist (Jobs in Boston, MA)   Requirement id 102374 Job title Specialist Job location in Boston, MA Skills required Desktop Support, MCITP, MS Win7/Win10, MS Office O365 Experience A+ Open Date 21-Jan-2020 Close Date Job type Not specified Duration 4 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Specialist: Desktop Support, MCITP, MS Win7/Win10, MS Office O365 Experience A+ Note 1: This position is for Part Time and 15 hours per week Note 2: Contract Length: 02/03/2019 – 06/30/2020 Note 3: Project(s) Duration: up to 3 years, contract will be renewed annually Note 4: Hours not to exceed 750 for this contract Note 5: Maximum number of resumes per ITC47 Vendors: 3 Note 6: Resumes must be emailed to: khary.carington@mass.gov Bid Number: BD-20-1042-IT-IT001-47552 Submission Deadline: 1/28/2020 3:00:00 PM Start Date: 2/3/2020 End Date: 6/30/2020 Client: Executive Office of Energy and Environmental Affairs Description: Summary of the Position This is a part time, 15 hours per week, position with the Massachusetts Executive Office of Energy and Environmental Affairs (EEA) and will report to the Director of Client Services Management. The Sr. Desktop Support Specialist is responsible for performing more complex to basic hardware and software support, installation, compatibility checks, and maintenance for Windows and Mac based networked computers and peripherals. Incumbent must have specific knowledge of several of the following areas: Windows, Windows NT, UNIX, RDBMS, TCP/IP, dial-up networking and network configurations. Provide technical support to the Executive Office of Energy and Environmental Affairs and its agencies. Primary Responsibilities • Respond to more complex user problems involving computer hardware and/or software. • Diagnose and troubleshoot software, network connections/devices, and hardware failures. • May interact with network services, software systems and applications development. • Provide end user desktop support • Install and update computer application software as needed • Setup, configure, and troubleshoot notebooks for the shared pool • Install local and network attached printers and other peripheral devices • Provides technical support to Network, Telecom and Infrastructure administrators, as warranted • Reset AD and email passwords • Ensures nightly backups are performed and that backup records are maintained for noncentralized sites • Follow-up with customers to ensure issues have been resolved. • Ensure that issues are managed and resolved in a timely and professional manner. • Ensure all computers, notebooks, and devices meet the Commonwealths requirements. • Manage the load distribution of computer notebooks, projectors and other devices. • Assist other office locations with technology-based issues as needed • Participate in collaborative technology team efforts • Take obsolete equipment out of service and record asset disposal using established systems. • Support cellular devices as needed • Liaise with other IT teams to troubleshoot any current integrated technology issues. • Participate in Secretariat wide initiatives • Attend meetings and seminars to support the overall direction of the IT office • Serve as backup for other staff members in a mutually supportive teamwork environment and respond to system failure and maintenance emergencies. Qualifications • At least (A) four years of full time, or equivalent part time, professional relevant experience required, of which (B) at least three years must have been work directly related to the duties/responsibilities as outlined, or (C) Bachelors degree with at least two years of relevant experience. • MCITP: Enterprise Desktop Support Technician • Demonstrated ability and success in technical and process aspects of IT project management. • Excellent written and oral communication skills. • Must be committed to providing the highest level of customer service and responsiveness. • Demonstrated experience working in a high volume, deadline-oriented customer focused environment. • Proven ability to work independently and as part of a team. • Must be creative   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 102374 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1), Desktop Support job openings in Boston, MA Jobs List Senior Help Desk Specialist - 58214 Create date: 25-May-2021 Description: Duties: The selected applicant will serve as part of a team of technicians coordinating technology refreshes and deployments to end users who are currently working in a hybrid workplace. Candidates should possess a strong background of working with and supporting Windows desktop environments. The selected applican.... 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